Impact Credit Union | Clyde, OH | Full-Time
At Impact Credit Union, our mission is simple: People Helping People. We exist to serve our members and strengthen our communities by providing trusted financial guidance, innovative solutions, and exceptional service that makes a difference every day.
We're looking for an Operations Specialist who is detail-oriented, analytical and passionate about protecting our members and organization through strong operational support, fraud prevention, and process improvement. This role plays a critical part in ensuring efficient operations while maintaining compliance with credit union policies and regulatory requirements.
What You'll Do:
- Support daily operational workflows and assist with administrative functions, intake routing, and documentation preparation.
- Investigate fraudulent activity, coordinate loss recovery efforts, and support fraud prevention initiatives.
- Develop, maintain, and implement procedures designed to detect and prevent fraud.
- Educate employees on identifying and responding to potential security threats and fraudulent activity.
- Ensure compliance with federal and state regulations, including NCUA and Bank Secrecy Act requirements.
- Assist with audits, reporting, and maintaining records to support audit readiness.
- Analyze operational processes and recommend improvements that enhance efficiency and productivity.
- Prepare reports, presentations, summaries, and department documentation.
- Serve as a resource for internal teams and assist with complex operational inquiries.
- Coordinate with local, state, and federal law enforcement agencies when necessary.
- Support departmental projects, training initiatives, and new product implementations. [Operations...Specialist | PDF]
What You Bring:
- High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Finance, or a related field preferred.
- 1–3 years of experience in operations, compliance, or a related role within the financial services industry.
- Strong analytical, investigative, and problem-solving skills.
- Excellent communication and member service abilities.
- Understanding of credit union operations and financial products.
- Knowledge of fraud prevention practices and security measures.
- Familiarity with applicable regulations and compliance requirements.
- Proficiency with Microsoft Office and related operational systems.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage confidential information with professionalism and discretion.
- Ability to work independently and collaboratively in a team environment
Why Impact?
At Impact, this role is more than operational support—it's about protecting our members, improving processes, and strengthening the credit union's ability to serve the community. You'll join a team that values integrity, collaboration, innovation, and meaningful work that makes an impact every day.
Impact Credit Union is an Equal Opportunity Employer. We are committed to fostering an inclusive environment and do not discriminate based on legally protected characteristics. Employment may be contingent upon applicable pre-employment screenings
Job Type: Full-time
Pay: From $18.72 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Physical Setting:
Work Location: In person
