We’re looking for an IT Support Technician (Tier 1 / Tier 2) to join our team onsite in Huntingtown, MD. You’ll provide hands-on technical support to multiple customers across different environments, so no two days are ever the same. This role combines remote help desk work with some onsite client visits, which is a great fit for someone who enjoys variety, problem-solving, and face-to-face interaction.
If you love technology, enjoy helping people, and want to grow your IT skills in a supportive, fast-paced environment, this is the place for you.
Responsibilities
- Provide Tier 1 and Tier 2 support for desktops, laptops, printers, and network equipment
- Troubleshoot and resolve hardware, software, and connectivity issues both onsite and remotely
- Support multiple customer environments across a range of industries
- Install, configure, and maintain Windows 10/11, Office 365, and related applications
- Assist end users with file access, email issues, password resets, and software updates
- Escalate complex issues to senior engineers as needed while maintaining ownership of tickets
- Document all work in the ticketing system accurately and promptly
- Assist with network and server maintenance tasks under supervision of senior staff
- Deliver outstanding customer service — communicate clearly, follow through, and build trust
- Perform occasional local travel to customer sites (typically within Southern Maryland)
Qualifications
- 1–3 years of hands-on IT support experience (MSP experience a plus)
- Strong understanding of Windows OS, Microsoft 365, and basic networking concepts
- Experience with help desk / PSA tools preferred
- Excellent communication and interpersonal skills
- Reliable transportation for local onsite client visits
- Ability to lift and move up to 50 lbs of IT equipment when needed
- Industry certifications such as CompTIA A+, Network+, or equivalent experience are a plus
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- IT Support: 1 year (Required)
Ability to Commute:
- Prince Frederick, MD 20678 (Required)
Work Location: In person
