At Anchor Health Homecare, we are more than just a healthcare provider—we are innovators in the homecare industry, committed to delivering exceptional care to our patients. Our employees are encouraged to grow, take initiative, and bring new ideas to the table. If you are passionate about making a meaningful impact on people's lives, join our dynamic and supportive team as we redefine what's possible in home healthcare.
As a Scheduling Coordinator, you will be responsible for ensuring our patients receive timely and consistent care by coordinating with our home health aides. Your role will involve scheduling and verifying visits as well as providing customer support to patients, aides and our insurance partners. The ideal candidate will be highly organized, detail-oriented and comfortable working in a customer-facing role.
In-person work is an essential function of this role because coordinators must engage in real-time, team-based communication, respond immediately to case changes, review physical documentation, and use secure on-site systems necessary for managing active patient schedules. These responsibilities cannot be performed effectively or safely from a remote location.
Scheduling Coordinator Responsibilities:
- Schedule and manage case coverage for home health aides, ensuring adequate staffing for all patient needs
- Use HHA exchange software to monitor missed visits, verify Electronic Visit Verification (EVV), and address any issues
- Maintain accurate records and notes for each patient in the system
- Respond to customer service inquiries from patients, aides, and insurance companies, providing exceptional support
- Assist patients in navigating their care needs and facilitate communication with insurance providers
- Collaborate with team members to cover staffing gaps and ensure day-to-day operational goals are met
- Take ownership of assigned cases and ensure patient well-being is the top priority
Scheduling Coordinator Skills and Qualifications:
- High school diploma or equivalent
- 2+ years of experience as a Patient Care Coordinator (Homecare) preferred
- Proficiency with HHA Exchange software and other basic computer applications.
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Excellent problem-solving skills and the ability to make quick decisions
- Fluent in Cantonese/Chinese/English is required.
- Must be able to commute to Brooklyn, New York
Scheduling Coordinator Benefits:
- Pay range: $22.00 – $26.00 per hour
- Bonus opportunities of up to $15,000 annually
- Medical and Dental Insurance
- Paid Time Off
- Professional Development Assistance
- Access to Working Advantage Discount Program
- Monthly team-building events, including outdoor activities
- Fully stocked fridge and access to gym programs
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
Experience:
- Homecare Coordination: 2 years (Preferred)
- Customer service: 2 years (Required)
Language:
- Cantonese, Chinese, and English Fluently (Required)
Work Location: In person
