The Fairfield Inn & Suites in Great Barrington is seeking an operations manager to join our award-winning guest service team! As the operations manager, you help with all aspects of the day-to-day functions of the hotel. You will coordinate with the front desk team, housekeeping, and sales. As an operations manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team by example. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our staff provides professional and friendly service to our customers.
Responsibilities:
Support guest service agents
Handle customer requests and complaints timely and efficiently
Troubleshoot emergencies
Monitor stock and order supplies
Ensure company’s policies and security requirements are met
Communicate with housekeeping and assist with room inspections as needed
Act as the Manager on Duty on evenings and weekends
Skills:
Previous Hotel Experience
Thorough knowledge of customer service and office management
Proficiency in English (oral and written)
Knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
Requirements:
Must have reliable form of transportation
Non-smoking property / May not smoke during your shift
Ability to lift up to 30 pounds if needed
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Referral program
Work Location: In person
