Cortex Residential is seeking a Leasing Associate to support the daily leasing and administrative operations at an affordable rental apartment community in Lancaster, PA. This role requires excellent customer service, strong organizational skills, attention to detail, and the ability to effectively multitask in a fast-paced environment. Experience with affordable housing programs, including Low-Income Housing Tax Credit (LIHTC), is preferred.
Responsibilities
- Assist with the leasing process, including marketing apartments, responding to inquiries, scheduling and conducting apartment showings, and assisting prospective residents through the application process.
- Prepare lease agreements, lease addenda, renewals, and other leasing-related documentation.
- Assist in preparing applicant and resident compliance files in accordance with LIHTC program requirements.
- Ensure leasing and compliance documents are accurately maintained and stored in accordance with company and PHFA/HUD guidelines.
- Collect and process application fees, security deposits, and other required documentation.
- Answer phones, greet residents and prospective residents, and provide exceptional customer service.
- Assist with resident move-ins and move-outs, including preparing necessary documentation and coordinating unit readiness.
- Prepare resident correspondence, including notices and other communications as directed.
- Maintain accurate resident records and assist with data entry into Yardi and other property management systems.
- Assist with rent collection and tenant account administration as directed.
- Work collaboratively with the Community Manager and Regional Manager to support daily property operations.
- Assist with various administrative and property management tasks as needed.
Additional Responsibilities
- Assists with various tasks relating to property management as they arise.
Requirements
- Exceptional attention to detail.
- Strong customer service and communication skills.
- Previous leasing, administrative, customer service, or property management experience preferred.
- Experience with affordable housing programs (LIHTC, HUD, or other subsidy programs) is preferred.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Highly driven and values entrepreneurialism; works well within ambiguity.
- Proficiency with Microsoft Office Suite and Adobe Acrobat.
- Experience working with Yardi is preferred.
OVERVIEW
Cortex Residential (Cortex) is a fast-growing acquirer, developer, and owner of affordable and attainable rental housing. Focused on both preserving existing communities and developing new ones, Cortex is committed to addressing America’s affordable housing shortage while delivering financial, social, and environmental benefits.
Job Type: Full-time
Pay: $52,000.00 - $58,250.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Lancaster, PA 17603 (Required)
Work Location: In person
