At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off.
If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you.
Manages all aspects of a store according to prescribed policies and procedures, and ensures the store operates in a manner which optimizes sales and profitability and reflects a consistent Commercial Tire image to its customers. This position is responsible for safely achieving the corporate mission at the store level.
JOB RESPONSIBILITIES
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Responsible for providing customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs.
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Ensures store team is providing customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs.
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Leads the team and participates as a team player in all phases of the organization and expects the same from store employees.
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Maintains the highest levels of customer service and satisfaction.
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Successfully communicates the importance of customer service to all employees and ensures timely resolution of customer complaints.
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Champions safe work practices and Commercial Tire’s safety guidelines and standards.
- Performs all work expected of the location or ensures that all work expected of the location is completed.
- Ensures equipment and inventory are used to achieve the maximum return on investment.
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Ensures maintenance, appearance and condition of the store complies with security, safety, and environmental codes and city ordinances.
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Provides adequate staffing based on store volume. Recruits, hires, trains and supervises qualified personnel; assigns work schedules; resolves employee grievances; disciplines; conducts annual performance reviews and career development.
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Coordinates and conducts product training; ensures the success of on-the-job training programs; and attends and participates in management training workshops.
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Ensures safety, store hours, store cleanliness and personnel issues all fall within the guidelines of company policy as outlined in the Employee Handbook.
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Identifies and maximizes new sales opportunities within the existing customer/equipment asset base
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Operates and maintains company vehicles to CT standards, including regular maintenance, cleanliness, fueling & tracking fuel receipts; insurance coverage, general upkeep, inspections, registration, etc.
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Assists with store audits to ensure compliance.
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Knowledgeable in all facets of a store environment.
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Other duties as assigned.
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Achieves annual sales, gross and net profit objectives budgeted for the store.
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Achieves annual audit scores objectives for operations and safety audits.
- Develops and supervises a strong team within the store.
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Conducts annual performance reviews and supports career development training and planning for employees.
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Recruits, hires, trains, and supervises qualified personnel.
COMPETENCIES AND SKILLS
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Managing people and teams
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Customer Service
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Sound Judgment
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Attention to Detail
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Business Skills
QUALIFICATIONS – Preferred
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Associates or bachelor’s degree in business.
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3+ years of relate business experience.
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4 years management experience in a “like” industry.
- Valid Driver’s License and Insurable Driving Record (Required)
