Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our patients and visitors, providing exceptional customer service while managing administrative tasks. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Responsibilities
- Greet and assist patients and visitors as they arrive at the facility.
- Manage patient check-in and check-out processes efficiently.
- Handle appointment scheduling, confirmations, and cancellations using our systems.
- Update patients insurance in EPIC as needed..
- Process payments with professionalism.
- Provide medical administrative support including data entry tasks.
- Utilize EPIC or similar software for patient management and record keeping.
- Respond to patient inquiries with patience and clarity, ensuring a positive experience.
- Collaborate with office/medical staff to ensure smooth operations within the office.
Qualifications
- Previous experience as a medical receptionist or in a similar customer service role is preferred.
- Proficiency in 10 key typing for efficient data entry.
- Familiarity with medical terminology and medical administrative support practices.
- Strong organizational skills with the ability to multitask effectively.
- Excellent communication skills, both verbal and written, to interact with patients professionally.
- Ability to work collaboratively in a team-oriented environment while maintaining a positive attitude.
Join our team as a Front Desk/Scheduler and contribute to providing outstanding service in our internal medicine/functional medicine private practice!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Medical Specialty:
- Holistic Medicine
- Internal Medicine
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are you able to work some days until 7pm?
Shift availability:
Ability to Commute:
- Grand Rapids, MI 49546 (Required)
Ability to Relocate:
- Grand Rapids, MI 49546: Relocate before starting work (Preferred)
Work Location: In person
