Storage Operations Engineer (Implementation and Support)
Job Duties:
- Implementation and support of Storage Infrastructure (NetApp Clustered Data OnTAP, NetApp Santricity, HPE 3-PAR, EMC VNX/ VMAX, Cisco MDS SAN, Brocade SAN)
- Administration and diagnostic resolution of advanced maintenance and performance issues on Netapp Clustered Data OnTAP, NetApp Santricity, HPE 3-PAR, EMC VNX/ VMAX, Cisco MDS SAN, Brocade SAN)
- Advanced troubleshooting of common block/file protocols including iSCSI, NFS, CIFS
- Provisioning Storage as per internal and external customer requirements.
- Configure and maintain storage infrastructure providing optimal availability, performance and best practices
- Escalation point and Storage “Subject Matter Expert” within the greater Global Support Services Tier 2/3 Support and Implementation Team
- Lead/coordinate projects including new installations, upgrades, retrofits, security vulnerability identification and remediation etc.
- Update logical diagrams and maintain platform and procedural documentation as per requirement
- Follow Change Management and overall operations processes and document as appropriate.
Job Requirements:
• Excellent Problem Solving Skills •
- Demonstrated ability to work in a fast-paced, deadline driven environment
- Minimum of 5 years’ experience with Storage Administration
• Solid experience with NetApp and associated technologies; NetApp Clustered Data OnTap, NetApp Santricity, NFS, CIFS, iSCSI, FlexClone, NDMP, SnapManager, SnapMirror •
• Experience configuring and managing Cisco SAN Fibre Channel Switches •
• Experience configuring and managing Brocade DCX SAN Fibre Channel Switches •
- Experience configuring and managing HPE 3Par SAN Arrays
• Knowledge of OS Internals (File systems, storage, process lifecycle, etc.) •
- Demonstrated experience with VMware products and technologies and integration with enterprise storage infrastructure
• Strong verbal and written skills •
• Eligible for US Public Trust Certification, US Citizenship required •
• Willing to work On Call and occasional weekend work •
Nice To Have •
• Previous experience in IT Call Center support environment •
• Experience in creating and maintaining knowledgebase articles •Storage technology related certifications or training highly desirable (NetApp, EMC, HP 3Par, Cisco SAN, Brocade SAN)
• Experience with scripting •
• Experience with IT Audits, security and risk management •Experience training or mentoring other engineers
