Prysmian is the world’s leading manufacturer of wire and cable. Our North American footprint expanded in 2024 with the acquisition of McKinney, Texas–based Encore Wire. With nearly 9,000 team members across North America and 33,000 globally, Prysmian manufactures thousands of miles of underground and submarine cable systems for power transmission and distribution, as well as medium- and low-voltage cables for construction and infrastructure. We also provide a comprehensive portfolio of optical fiber, copper cable, and connectivity solutions for telecommunications, including voice, video, and data transmission.
At Prysmian, every team member has the opportunity to make an impact. Wherever you are in the organization, you will be part of a company committed to operational excellence and innovation as we help transform the energy and communication infrastructures that connect the world.
The Collections Specialist is responsible for managing customer deductions, claims, and account adjustments within an assigned territory. This role requires strong analytical skills, cross-functional collaboration, and a high level of organization to ensure accurate and timely resolution of customer account issues.
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Manage a designated customer portfolio aligned with Encore Independent Sales Representatives
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Investigate and resolve pricing claims and customer deductions by validating supporting documentation and debit memos within internal systems
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Partner cross-functionally with Sales, Quality Control, and Shipping teams to resolve claims and coordinate product returns as needed
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Issue credit and debit memos in a timely manner (typically within 24–48 hours of receipt/validation)
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Ensure all account adjustments are properly validated, documented, and compliant with company policies
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Manage freight-related claims, including tracking recoveries, scrap values, and reclaimed materials
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Process and track commission-related deductions as applicable
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Monitor and manage open deductions, chargebacks, and discrepancies through reporting and follow-up activities
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Identify and recover unearned customer discounts when necessary
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Provide backup support to team members during absences to maintain workflow continuity
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Strong organizational and time management skills with the ability to prioritize a high-volume workload
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Collaborative, team-oriented mindset with a proactive approach to supporting colleagues
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Proficiency in Microsoft Excel and ability to work within ERP/accounting systems
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Excellent verbal communication skills; ability to effectively resolve issues via phone with customers and internal stakeholders
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Strong attention to detail with thorough documentation practices
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Reliable attendance and ability to manage work hours based on business needs (department hours: 7:45 AM – 5:00 PM)
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Bachelor’s degree preferred
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3-5 years of relevant experience in credit, collections, or accounts receivable
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Job Offer Fraud Alert
We take the security of our candidates seriously. Please be aware of job offer scams involving individuals falsely claiming to represent our company.
Our company will **never**:
Ask for payment, fees, or financial information at any stage of the recruitment process
Request passwords, banking details, or copies of personal identification via email or text
Extend a job offer without a formal interview process
Communicate from non-company email addresses (e.g., Gmail, Yahoo)
All legitimate communications from our recruitment team will come from an official company email domain (ending in @prysmian.com).
If you believe you have been contacted regarding a fraudulent job offer or are unsure about the authenticity of a message, please contact us directly at [email protected].
Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmian’s commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at [email protected].
