A bit about us
Bosstab is a premier seller of tablet stands based in Dallas, TX with global headquarters in Melbourne, Australia. We sell predominately online to software companies, display manufacturers, and individual businesses in the restaurant, hospitality, and medical space.
Our business has a strong foundation and has become one of the leading providers of tablet stands in the US.
Job Overview
We are seeking a dedicated and energetic Customer Service Officer to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional support and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, technical proficiency, and the ability to handle diverse customer inquiries efficiently across multiple channels.
Responsibilities
- Deliver exceptional customer service by supporting customers across multiple communication channels, including phone, email, and live chat.
- Assist with customer enquiries, providing accurate and timely information to ensure a positive customer experience.
- Prepare quotations and process sales orders generated through website enquiries and other sales channels.
- Coordinate the end-to-end shipment process, ensuring orders are dispatched on time and all documentation is completed accurately.
- Manage warranty claims, returns, and customer issues efficiently, working collaboratively to achieve positive outcomes.
- Support the Customer Operations Manager and Sales Team with administrative and operational tasks as required.
- Build and maintain strong relationships with customers through proactive communication and follow-up.
Skills
- Excellent written and verbal communication skills with a strong customer-first approach.
- Outstanding organisational and time management skills, with the ability to prioritise multiple tasks in a fast-paced environment.
- High level of attention to detail and accuracy.
- Ability to quickly learn new systems and processes while maintaining a high standard of customer service.
- Previous experience in a customer service or sales support role, with an understanding of the sales order process.
- Strong problem-solving and conflict resolution skills, with the ability to identify practical solutions and achieve positive customer outcomes.
- Proactive, adaptable, and able to work effectively both independently and as part of a team.
- 1-4 years experience preferred.
Some additional information
- In office position.
- 8:30 AM to 5:00 PM.
- 4 weeks annual leave.
- Monthly healthcare allowance
Pay: $36,400.00 - $42,600.00 per year
Work Location: In person
