About the job
Self-Direct, Inc. is looking for a motivated and adaptable PERS Field Tech / Scheduling Coordinator to join our PERS team. This unique dual role blends office-based coordination with hands-on fieldwork — you’ll manage scheduling and customer communications while also traveling to client homes to install equipment, provide training, and resolve technical issues. If you thrive in a role where no two days are exactly alike, this is the position for you.
Key Responsibilities
Scheduling & Customer Service
- Receive, schedule, and coordinate PERS installations, service calls, and discontinuances
- Handle incoming customer calls including complaints and concerns; follow up and document all issues
- Sign on new customers over the phone and provide phone-based training
- Troubleshoot service calls with vendor technical support
- Communicate all customer changes and concerns to case managers or natural supports
Field Operations & Technical Services
- Perform PERS equipment installations, disconnect pickups, and technical service calls in the field
- Thoroughly train clients and household members on all equipment, processes, and paperwork
- Troubleshoot equipment issues in the field to expedite resolution
- Prepare all field documentation and complete service call and pick-up tickets
Administrative & Inventory Management
- Track and maintain PERS equipment inventory; clean and maintain equipment as needed
- Prepare PERS installation folders, contracts, and change forms
- Maintain accurate filing and departmental records
- Review, track, and troubleshoot daily reports promptly, including on-call duties
Qualifications
Education & Experience
- B.A. or Associate’s degree with one (1) year of similar experience preferred; OR
- Three (3) years of relevant working experience in a similar role
Skills & Attributes
- Ability to exercise good judgment and remain calm in crisis situations
- Comfortable working in both office and field environments
- Strong attention to detail with excellent organizational, verbal, and written communication skills
- Ability to interact effectively with a wide range of people
- Capable of managing a variety of tasks and completing each thoroughly and on time
- Ability to read and write English fluently
Compensation & Benefits
$21.64/hr – $23.08/hr, depending on experience
- Medical, dental, and vision insurance
- Paid time off (PTO) and paid holidays
- 401(k) retirement plan
Ready to make an impact? Apply today!
