Responsibilities:
Great communities don't happen by accident—they're built by exceptional leaders. We're looking for a proven Service Maintenance Manager to lead the maintenance and janitorial teams at our 283-unit luxury residential community in Santa Monica. This is more than an operations role; it's an opportunity to inspire a high-performing team, elevate service standards, and ensure every aspect of the property reflects excellence. If you're a decisive leader who thrives on accountability, develops people, and takes pride in creating an outstanding resident experience, we'd love to meet you.
Team Leadership & Training
Hire, train, coach, and supervise the maintenance and janitorial team
Lead daily huddles, safety meetings, and performance reviews
Build a team culture based on accountability, service, and professionalism
Mentor team members in both technical skills and resident service delivery
Building Operations & Maintenance
Oversee all maintenance, repairs, and apartment turnovers
Manage preventive maintenance programs and janitorial schedules
Conduct regular walkthroughs to ensure compliance and cleanliness
Track KPIs, forecast inventory needs, and uphold asset and brand standards
Emergency & On-Call Management
Coordinate 24/7 coverage for urgent issues and emergencies
Lead vendor communications during after-hours situations
Remain calm and solution-focused when responding to floods, outages, and escalated service needs
Resident Experience & Service Follow-Up
Resolve escalated service requests with empathy and follow-through
Oversee move-in orientations and follow-up satisfaction surveys
Support the concierge and leasing teams in delivering a polished resident experience
Vendor & Budget Oversight
Manage site budgets, approve emergency purchases, and monitor ongoing costs.
Review vendor contracts, track performance, and recommend upgrades
Ensure all work meets safety, code, and quality expectations
Site Administration & Documentation
Maintain payroll, scheduling, attendance, and training records
Ensure contractor compliance with building policies and standards
Develop systems to support onboarding, SOPs, and knowledge sharing
Cross-Team Collaboration
Work closely with leasing, concierge, and lifestyle teams
Align on unit readiness, amenity cleanliness, and VIP service coordination
Represent the site during capital planning, project walkthroughs, and ownership meetings
Special Projects & Strategic Support
Lead projects that improve building systems, service quality, or team operations
Act as the on-site leader in the absence of the General Manager
COMPENSATION
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$85,000 - $120,000 / annually
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With an annual bonus that is tied to performance
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Qualifications:
5+ years of previous experience as a maintenance manager; supervising maintenance and/or building operations teams within Class A Residential property
Strong leadership, time management, and problem-solving skills
Experience managing budgets, vendor relationships, and compliance
Ability to lead calmly during emergencies and deliver consistent results
High school diploma or equivalent required; technical certifications a plus
Comfortable using Microsoft Office and digital maintenance systems
You’ll lead a talented, service-minded team in delivering a high-quality living experience for residents. We value calm, solutions-first leadership and offer you the support, tools, and recognition to help your team—and your property—thrive.
Overview:
Build Your Career With Related Management Company
A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
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