B I R G E & H E L D
Investing in Communities to Transform Lives.
WHO WE ARE
It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”
POSITION OVERVIEW
The Accounts Receivable Associate will work within the Accounts Receivable team which is responsible for managing resident payments and collection activity in a multifamily portfolio. This position requires the exercise of independent judgment in handling each step in the front-end collection process including posting payments, generating & distributing delinquency communications such as late notices, small balance letters, demands for rent, managing payment arrangements, and generating final account statements. The role involves ensuring legal compliance, advising on collections processes, and making decisions on delinquent accounts without close supervision. A successful candidate will be self-directed, detail oriented, and able to work well with minimal supervision, while also collaborating effectively with other teams and departments.
Work Environment: This is a hybrid role that offers a combination of in-office and remote work. Team members are expected to be on-site several days each week, either at our corporate office or at a nearby Birge & Held property, with the flexibility to work remotely on other days as business needs allow.
KEY RESPONSIBILITIES
Compliance & Legal Responsibilities
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws related to apartments and multifamily residency.
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Provide expert knowledge of state and local collection laws relevant to our communities and exercise discretion in applying these laws to complex situations.
Resident Communication & Management
- Utilize the community's property management software to generate standardized resident communications, ensuring accurate documentation and timely delivery.
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Manage resident communication systems per Birge & Held standards.
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Promptly return missed calls and log all communication notes into the company’s Property Management Software.
Delinquency & Payment Processing
- Create and communicate payment plans with delinquent residents, ensuring compliance with company policy, and update “Legal Case” when necessary.
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Ensure proper communication to residents regarding delinquency balances and evictions proceedings.
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Collect and issue final account statements when a resident moves out.
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Review accounts and submit claims for guarantor and insurance products when necessary.
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Submit evictions in accordance with SOPs and local municipality laws.
Team Collaboration & Documentation
- Provide other team members with documentation and ensure the timely flow of information to support team objectives.
Scheduling & Availability
- Availability to work a non-standard schedule based on business needs, including but not limited to weekend hours and time-zone-based working hours.
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Potentially a remote role with less than 5% travel.
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Rental Assistance & Program Knowledge
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Provide expert knowledge of rental assistance programs in the portfolio’s area, exercising discretion in determining eligibility and advising residents.
EDUCATION, EXPERIENCE, AND SKILLS
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An understanding of NOI, cash flow and accounts receivable accounting, with the ability to make independent decisions based on this knowledge.
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Must be able to handle crisis appropriately and make informed decisions under pressure.
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Must be able to communicate effectively in the organization, both verbally and in writing, especially when explaining complex collection processes to residents or other stakeholders.
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A complete understanding of Fair Housing and its application in day-to-day operations.
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A thorough understanding of apartment rent collection procedures.
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Effectively utilize and understand the Company’s property management software, Microsoft Word and Microsoft Excel.
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At least two (2) years of leasing and collections experience, preferably in the residential property or multifamily industry.
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Ability to multi-task and prioritize.
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Exhibit strong attention to detail.
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Ability to perform at high levels in fast paced work environment and successfully adapt to changing priorities and work demands.
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Experience with AI Receivable Software, a plus.
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One-Site (RealPage), Yardi or Multifamily Software experience preferred.
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A High school diploma or equivalent (e.g., GED) required.
WHAT WE OFFER
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Maintain work-life balance with a flexible hybrid schedule and a generous paid time-off policy, including up to 20 days of PTO per year. In addition to traditional PTO, you’ll receive 14 holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
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Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
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Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
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Boost your earnings with a performance-based bonus determined by your role and achievement in individual, departmental, and company-wide Key Performance Indicators (KPIs).
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Save on living expenses with exclusive employee discounts at Birge & Held properties.
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Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals when enrolled in the Wellness Health Plan.
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Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
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Enjoy peace of mind today and tomorrow with a 401(k) plan that includes a competitive employer match.
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Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
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Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
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Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
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Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.
