Delta has built one of the world’s leading loyalty programs by investing in innovative and creative ways to engage new and existing members. We have seen record-setting growth, strong net promoter scores, expansion of world-class partnerships, and our loyalty program is the key foundation of our successful co-brand card program portfolio that is growing well over industry rates.
The right candidate for this role has a growth mindset and experience in revealing insights by navigating loyalty, commercial, and financial data. As an individual contributor, they will independently lead high-impact analytical workstreams and partner cross-functionally to influence business outcomes across the organization.
They will lead and perform some of the following:
- Perform ad-hoc analysis and identify key insights on loyalty data that supports business decisioning across the organization
- Partner with an international team (based at the Delta Technology Hub in Bangalore, India) to build predictive member behavior models through machine learning and other advanced data models
- Regularly communicate loyalty-related trends and opportunity areas with team, partners, and senior leaders through both written and verbal communication
- Lead and participate in cross-divisional initiatives that require loyalty performance and insights support; provide a customer-centered view to partners
This is a highly visible individual contributor role on Delta’s Loyalty team, requiring strong collaboration, ownership, and influence without direct people management responsibility. You will partner closely with stakeholders across multiple organizations to support enterprise loyalty and profitability goals. This role is Atlanta-based. This role reports to the Manager of Performance and Insights.
WHAT CHARATERISICS ARE NEEDED
- Recognizes risks, tradeoffs and competing corporate priorities
- Embraces challenges and ambiguity, drives toward solutions with speed to market
- Committed to the success of the loyalty program and our customers
- Strong business acumen, strategic thinking, and creative problem-solving skills with ability to translate data into actionable insights
- Demonstrates a strong sense of ownership and accountability for delivering high-quality outcomes
- Excellent problem-solving skills with a creative and analytical mindset
- Possesses a resilient spirit that can perform well under pressure
