Camp Operations Manager | Job Description
Position Summary
The Camp Operations Manager provides dynamic, year-round leadership, strategic oversight, and hands-on facility management for Camp Quaker Heights. Serving as the visible face of the camp, this role ensures a welcoming, safe, well maintained, and Christ-centered environment. The Manager drives operational excellence by directly managing property upkeep, leading seasonal staff, and providing exceptional, nimble hospitality to all guests and ministry partners to advance the camp’s mission.
Dual-Reporting Structure
To ensure both organizational alignment and excellent property care, this position operates under a dual-reporting relationship:
- Spiritual & Operational Supervision: The Manager is directly supervised by the General Superintendent of Iowa Yearly Meeting for day-to-day administration, ministry alignment, and organizational leadership.
- Facilities & Governance Accountability: The Manager reports directly to the Camp Quaker Heights Board regarding property stewardship, facility preservation, capital improvements, and overall camp governance.
On-Site Residency Requirement: Because Camp Quaker Heights operates as a year-round ministry requiring continuous facility oversight and immediate guest support, the Camp Operations Manager must reside in the camp-provided on-site residence. On-site living is an essential function of this role to ensure property security, continuous grounds monitoring, and immediate, hands-on response to after-hours emergencies or guest needs. The residence and household utilities are provided as a core component of the total compensation package.
Core Qualifications & Competencies
- Spiritual Alignment: A vibrant, personal faith in Jesus Christ; active commitment to Christ-like leadership, integrity, and emotional maturity; and full agreement with the beliefs and mission of the Iowa Yearly Meeting.
- Hospitality & Interpersonal Excellence: A warm, relational, and welcoming demeanor. Must possess strong interpersonal skills, high emotional intelligence, and a ministry-minded approach to customer service, acting as an ambassador of Christ-like hospitality.
- Adaptability & Nimbleness: Proven ability to remain flexible, think on your feet, and calmly problem-solve in a fast-paced, ever-changing camp environment.
- Facilities & Maintenance Expertise: Demonstrated proficiency or strong working knowledge in general maintenance trades (e.g., carpentry, basic plumbing, electrical, HVAC troubleshooting, landscaping, and equipment operation). Ability to diagnose facility issues and perform direct repairs.
- Leadership & Volunteer Mobilization: Proven ability to recruit, train, and mentor seasonal staff and volunteers, effectively directing their skills toward facility improvement and hospitality.
- Operational & Financial Management: Strong organizational skills, including budgeting, vendor negotiation, payroll reporting, and regulatory compliance.
Essential Responsibilities
1. Christ-Centered Hospitality & Guest Services
- Serve as the primary, welcoming presence and face of Camp Quaker Heights, regularly interacting with campers, pastors, families, and rental groups.
- Maintain a nimble, solution-oriented approach to guest relations, quickly adapting to changing group dynamics, schedules, and last-minute requests with grace and professionalism.
- Serve as the principal point of contact for rental groups, ensuring an excellent, hospitable, and safe guest experience from the initial booking inquiry through departure.
- Coordinate closely with the programming leads of various camp groups to facilitate their schedules, facilities usage, and recreation needs.
- Directly oversee camp store operations and overall retreat logistics, ensuring facilities are beautifully prepared to welcome guests.
2. Hands-On Facilities, Grounds & Maintenance
- Directly perform and oversee the daily maintenance, repair, and general upkeep of all camp buildings, cabins, grounds, vehicles, and equipment.
- Develop, implement, and document a rigorous preventative maintenance schedule for all infrastructure, utilities, and mechanical systems.
- Manage seasonal property preparations, including the comprehensive winterization and spring opening of all camp facilities.
- Act as the primary point of contact for specialized contractors and vendors, ensuring capital projects are completed on time, within budget, and to camp standards.
- Maintain strict compliance with all local, state, and federal health, safety, environmental, and licensing regulations.
3. Personnel & Volunteer Mobilization
- Recruit, hire, train, and supervise seasonal camp staff, managing scheduling and payroll reporting.
- Promote, coordinate, and lead volunteer workdays and facility improvement projects, matching volunteer skills with specific maintenance and beautification needs.
4. Community Relations & Administration
- Actively promote the camp to recruit campers, build church partnerships, and maintain a vibrant social media and marketing presence. Special attention should be given to churches and partnerships within Iowa Yearly Meeting.
- Manage daily business operations, including rental invoicing, purchasing, financial records, and camp store revenue tracking.
- Participate in Camp Board meetings to report on property health, maintenance logs, operational updates, and financial tracking.
Physical Requirements & Working Conditions
- Ability to perform strenuous physical labor, including bending, kneeling, climbing ladders, and working in tight or elevated spaces.
- Ability to safely operate power tools, tractors, mowers, and other maintenance equipment.
- Ability to traverse uneven outdoor terrain in all seasons and work outdoors in varying, sometimes harsh, weather conditions.
- Ability to lift and move up to 50 pounds regularly (and occasionally more with assistance).
- Flexibility to work irregular hours, including evenings and weekends, to respond to facility emergencies or support peak camp seasons.
Measures of Success
- Hospitality & Relational Growth: Consistently delivers an exceptionally warm, professional, and flexible guest experience, resulting in positive feedback, high re-booking rates, and strengthened relationships with Iowa Yearly Meeting churches.
- Property & Maintenance Excellence: Camp facilities, utilities, and grounds are kept in a high state of repair, safety, cleanliness, and visual appeal through proactive upkeep.
- Spiritual Culture: Fosters an environment where seasonal staff, volunteers, and campers experience Christ-centered discipleship and community.
- Operational & Regulatory Health: Demonstrates sound administrative judgment, operates responsibly within the approved budget, and maintains flawless regulatory and safety compliance.
This job description describes the general nature and level of work performed in this role and is not intended to be an exhaustive list of all duties. Responsibilities may evolve to meet changing ministry needs.
Pay: From $35,000.00 per year
Benefits:
Work Location: In person
