JOB SUMMARY
The Resident Assistant is responsible for monitoring the Hope Haven campus to ensure the safety and well-being of the residents served. Serves as a Liaison for outside groups entering the facility to provide resources to clients. Communicate with counselors about the client’s rules/policy compliance. Encourages the client's participation in agency activities. Strict emphasis on maintaining the environment, including room checks and cleaning common areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Maintain continuous observation of clients to include making rounds of entire campus at a minimum of one per hour.
- Encourages client’s participation in agency activities.
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Serves as a liaison for outside groups coming into the facility to hold meetings. (AA/NA).
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Strict emphasis on maintenance of environment to include room checks, common area cleanliness, etc.
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Professional and courteous telephone etiquette and communications with clients, co-workers, and visitors
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Require regular and reliable attendance.
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Assist in all phases of operation and implementation of program rules and policies.
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Communicate consistently with counselors about resident concerns, issues, or needs.
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Participate in administrative activities as a member of the Hope Haven, Inc. Clinical Team
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Front desk coverage, responding to phone calls and monitoring the sign out forms.
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Provide residents with NA/AA schedules and meeting locations.
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Complete Incident reports as required.
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Assist with planning transportation of residents to self-help group meetings as needed.
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Ability to perform duties physically and mentally without harm to self or others.
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Collaborate in the establishment of a positive work environment:
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Demonstrate a willingness to assist others with tasks and provide support to other program staff with the goal of developing positive working relationships.
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Model mature interpersonal conflict resolution and team building skills.
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Ability and willingness to be on duty in the residence during the hours designated by the Resident Assistant Coordinator.
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Other duties as assigned by the supervisor.
POSITION QUALIFICATIONS
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High School diploma or equivalent with a minimum of one (1) year related experience. Associate or bachelor’s degree in the Human Services field with a minimum of one (1) year related experience preferred.
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Emotional stability, maturity, warmth, openness, and the ability to work effectively with a diverse, indigent population.
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Must have a valid NC driver's license and be insurable by Hope Haven’s carrier.
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Ability and willingness to provide coverage in the facility twenty-four hours a day, seven days a week.
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Must have knowledge of confidentiality laws so that client confidentiality is always maintained.
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Ability to complete all training requirements as designated by Hope Haven, Inc
PHYSICAL REQUIREMENTS:
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Keyboarding
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Walking/Sitting
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Lifting
