Position Description
The Regional Enterprise Operations Director is a senior-level role responsible for providing strategic oversight and operational direction across a portfolio of concessionaire contracts in four key markets: San Francisco, San Jose, Seattle, and Sacramento. This individual serves as the primary point of accountability for contract performance, renewal strategy, financial outcomes, and youth workforce development across all sites. The Regional Enterprise Operations Director works closely with site leaders to drive consistency, operational efficiency, and effectiveness while maintaining strong relationships with concessionaire partners and internal senior leadership.
This role requires a dynamic, results-driven leader who can balance strategic thinking with hands-on operational management. The ideal candidate is a strong communicator, analytical thinker, and collaborative partner who thrives in a fast-paced, multi-site environment.
Duties and Responsibilities
Multi-Site Contract Oversight & Execution
- Serve as the primary operational leader responsible for the successful execution of concessionaire contracts across all four regional markets
- Provide clear direction, guidance, and support to site leaders in San Francisco, San Jose, Seattle, and Sacramento to ensure alignment with organizational goals and contract requirements
- Establish and enforce standardized operating procedures across all sites to ensure consistent and high-quality experience at every location
- Conduct regular site assessments and performance reviews to identify gaps, inefficiencies, or areas of improvement within each market
- Monitor daily, weekly, and monthly operations across all cities to ensure compliance with contract terms, company policies, and applicable regulations
- Proactively identify and resolve operational challenges before they escalate, ensuring minimal disruption to event execution and service delivery
- Foster a culture of accountability, continuous improvement, and operational excellence across all site teams
- Act as an escalation point for site leaders when complex operational, staffing, or contract-related issues arise
Contract Renewal Planning & Strategy
- Take full ownership of developing detailed and strategic renewal plans for each concessionaire contract well in advance of expiration dates
- Develop a concessionaire renewal strategy that defines the engagement approach, negotiation plan, performance outlook, profit-sharing terms, key risks and opportunities, and renewal timeline.
- Maintain a living document for each renewal plan that is updated regularly as new information becomes available or circumstances change
- Ensure all renewal plans are fully always documented and accessible to senior leadership
Senior Leadership Engagement & Reporting
- Schedule and lead regular renewal plan review sessions with senior leadership to ensure full organizational alignment and executive awareness
- Present the status of each contract renewal plan in a structured and concise format, clearly communicating:
- Progress to date against the renewal timeline
- Key decisions or approvals needed from senior leadership
- Areas where senior leadership engagement or escalation support is needed
- Updated risk and opportunity assessments as negotiations progress
- Proactively seek input from senior leadership on negotiation strategies, relationship management, and organizational priorities that may impact contract terms
- Maintain open and transparent communication with senior leadership between formal review sessions, providing real-time updates on any significant developments or changes in contract status
- Develop ready executive materials, including briefing documents, presentations, and summary reports that support informed decision-making at the leadership level
- Prepare and deliver comprehensive bi-monthly (or as needed) presentations to senior leadership and relevant stakeholders that provide a complete and transparent view of contract execution performance
Event Coverage, Performance Management & Cost Reduction
- Work closely with site leaders to develop staffing plans that ensure adequate and appropriate event coverage across all markets
- Review and analyze event performance data on an ongoing basis to identify trends, successes, and areas requiring corrective action
- Collaborate with site leaders to develop and implement performance improvement plans where gaps are identified
- Drive a culture of cost consciousness across all sites by identifying opportunities to reduce operational expenses without compromising the quality of service or the experience of youth participants
- Lead cost reduction initiatives, including labor optimization, supply chain efficiencies, scheduling improvements, and vendor negotiations
- Establish key performance indicators (KPIs) for each site and hold site leaders accountable to meeting or exceeding those benchmarks
- Recognize and share best practices from high-performing sites and implement them organization-wide to raise the overall performance baseline
- Ensure that youth participants are receiving meaningful, high-quality work experience at every event, in alignment with the organization's mission and contractual commitments
Qualifications
Required Qualifications
- Bachelor’s degree in business administration, Operations Management, or a related field or equivalent experience; Master's degree preferred
- Minimum of 5–7 years of progressive experience in operations management, with demonstrated success in a multi-site leadership role
- Proven track record of managing and renewing complex contracts, including experience with negotiation and stakeholder management
- Strong financial acumen, including experience managing budgets, analyzing financial data, and driving cost reduction initiatives
- Exceptional communication and presentation skills, with the ability to effectively convey complex information to both frontline teams and executive leadership
- Demonstrated ability to lead, coach, and develop site-level leaders to achieve operational excellence
- Experience working with and supporting youth workforce development programs is strongly preferred
- Proficiency in data analysis tools and reporting platforms, with the ability to translate data into actionable insights
- Availability to work evenings and weekends as required to support event coverage and operational needs
- Fast-paced, dynamic work environment requiring the ability to manage multiple priorities simultaneously
- Ability to travel to all four regional markets on a regular basis as needed
- Members of underrepresented communities, including those identifying as people of color/bicultural, LGBTQ+, and those with lived experiences in the foster care or juvenile justice systems, are especially encouraged to apply
- All prospective staff will be fingerprinted and submit a criminal background check
Preferred Qualifications
- Experience in event operations, venue management, or concessions management
- Familiarity with contract law and negotiation best practices
- Experience working in a nonprofit or mission-driven organization
- Strong network within the concessions or events industry in the San Francisco Bay Area, Sacramento, and Seattle markets
Job Details
Reports to: Chief Executive Officer
Job Location: San Francisco, Seattle, or San Jose
Starting Salary: $125 to 150K
Classification: Full-time, exempt
Hours/Week: 40 hours
Education: Bachelor’s degree in business administration, Operations Management, or a related field or equivalent experience; Master's degree preferred
Years of Experience: Minimum of 5–7 years of progressive experience in operations management, with demonstrated success in a multi-site leadership role
Benefits Include: Employee benefits include medical, dental, vision and life insurance, 403B plan, and a significant paid time-off package
Please submit the following to [email protected].
- A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
- Current resume
- Salary requirements
Due to the volume of responses, only candidates selected for an interview will be contacted.
If you have questions or concerns regarding the compliance of this job posting—including matters relating to the Equal Pay and Opportunities Act (EPOA), equal opportunity language, or other legal requirements— please contact the People Operations Team at [email protected].
Pay: $120,000.00 - $150,000.00 per year
Benefits:
- 403(b)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in San Francisco, CA 94105
