Job Overview
We are seeking a dynamic and organized Quad C Physical Therapy Receptionist to join our dedicated healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a smooth and welcoming experience. Your energetic approach and attention to detail will support efficient clinic operations, facilitate accurate medical documentation, and uphold the highest standards of patient service. This position offers an exciting opportunity to contribute to a thriving physical therapy practice committed to exceptional patient care and operational excellence.
Duties
- Greet patients, visitors, and staff with enthusiasm, providing outstanding customer service at the front desk
- Manage appointment scheduling using EMR (Electronic Medical Records) systems via Prompt
- Verify insurance coverage and perform insurance verification procedures for Medicare, ICD-10/ICD-9 coding, CPT coding, and medical billing processes
- Collect and process payments, co-pays, and outstanding balances accurately using medical collection protocols
- Maintain and update patient records in EMR systems ensuring HIPAA compliance and confidentiality
- Assist with intake procedures, including collecting medical histories and updating care plans in the system
- Answer multi-line phone systems with professional phone etiquette, directing calls efficiently and courteously
- Support medical administrative tasks such as filing, data entry, and document review
- Coordinate with clinical staff to ensure timely documentation review and accurate medical records management
- Facilitate office management duties including appointment reminders, patient follow-up calls, and office supply inventory
Qualifications
- Proven experience in a medical receptionist role within a clinic or healthcare setting, preferably in physical therapy
- Strong knowledge of EMR/EHR systems
- Familiarity with medical terminology, ICD-10/ICD-9 coding, CPT coding, and insurance verification processes
- Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and health information management software
- Ability to handle sensitive patient information with discretion in accordance with HIPAA regulations
- Exceptional customer service skills paired with professional phone etiquette and strong communication abilities
- Bilingual skills are highly desirable to serve diverse patient populations
- Prior experience with dental terminology or hospital experience is a plus but not required
- Strong clerical skills including filing, data entry and multi-line phone operation
Join us as a Quad C Physical Therapy Receptionist where your energetic attitude will help create a positive environment for our patients while supporting seamless clinic operations. We value your dedication to excellent service and offer an engaging work environment focused on growth and teamwork.
Pay: $12.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
