Unicity International is a global network marketing and direct sales company delivering health, wellness, and lifestyle products to customers and independent distributors around the world. Our IT Operations & Security team keeps the technology behind that global business secure, reliable, and scalable.
Unicity is looking for an entry-level IT Support Specialist to join our IT Operations & Security team at our Provo, UT office. This is a hands-on, in-office role for someone who is eager to build a career in IT — you'll be the first point of contact for hardware issues, new employee setup, and day-to-day Helpdesk requests. We're less focused on what you already know and more interested in your curiosity, reliability, and drive to learn. Unicity provides ongoing IT training as a benefit to help you grow your skills and advance within the IT organization.
Tier 1 Helpdesk Support: Serve as the first point of contact for the Helpdesk system, answering and resolving Tier 1 tickets and escalating more complex issues to Tier 2/3 staff.
Hardware Support: Set up, troubleshoot, and maintain laptops, monitors, peripherals, printers, and network drops for the Provo office.
New User Setup: Prepare and configure laptops and user accounts for new hires, ensuring a smooth and professional first-day experience.
Identity & Access (JumpCloud): Support day-to-day identity and access tasks in JumpCloud, including account provisioning, device enrollment, and MFA support.
Google Workspace: Assist with Google Workspace administration — user accounts, shared drives, permissions, and basic end-user troubleshooting.
Slack: Support Slack workspace administration and help end users troubleshoot day-to-day issues.
On-Call: Participate in an occasional on-call rotation for after-hours escalations as needed.
Documentation: Follow and contribute to SOPs and knowledge base articles so recurring issues get resolved faster.
Compliance: Follow IT policies and procedures that support Unicity's PCI-DSS, SOC 2, and GDPR compliance obligations.
A genuine hunger to learn: no prior professional IT experience is required — we're looking for curiosity, coachability, and a strong work ethic above all else.
Comfort with technology: basic comfort setting up and troubleshooting computer hardware (laptops, monitors, peripherals, printers).
Strong communication skills: friendly, clear, and patient communication with end users of varying technical skill levels.
Reliability: ability to work in-office five days per week at our Provo, UT location, including occasional light physical tasks (moving equipment, running network drops).
Adaptability: willingness to quickly learn new platforms and tools, including JumpCloud, Google Workspace, and Slack.
Coursework or certifications such as CompTIA A+ or Network+.
Prior exposure to JumpCloud, Google Workspace, or Slack administration.
Prior helpdesk, retail tech support, or customer service experience.
An interest in growing into broader systems administration, cloud (AWS), or networking (Meraki) work.
Unicity provides ongoing IT training as a benefit for this role. This position is designed as a launching point into an IT career, with a clear growth path toward Tier 2/3 support and Systems Administrator responsibilities for the right candidate.
This is a full-time, in-office position based at Unicity's Provo, UT location, five days per week. Occasional participation in an on-call rotation for after-hours support is expected.
Interested candidates should submit a resume and a short note describing what draws them to a career in IT.
