Initiates the follow-up process with prospective students through phone, email, SMS, 1:1 appointments and live chat communication.
Engages prospective, newly admitted, and current students in ongoing communication through campaign and custom outreach.
Serves as a liaison to connect students with key university offices and services.
Supports online students by following prescribed recruiting and retention strategies that contribute to the department’s enrollment goals.
Adheres to programming initiatives the support student engagement and retention.
Tracks student enrollment and serves as a case manager for stop outs and non-completers for assigned program(s).
Assists in problem identification and resolution in support of student success and persistence.
Leads or assists with planning and facilitation of recruitment webinars, new student orientation, and other student service-related presentations as needed.
Assists with events that foster relationships with prospective, new, and current students.
Collaborates with other student services personnel in support of admissions, new student onboarding, registration, financial aid, academic advising, and other student services.
Utilizes university systems to monitor online student enrollment and persistence, initiating outreach and referrals as necessary.
Monitors changes in academic programs to effectively recruit individuals in line with institutional and program goals and expectations.
Assists in identifying and coordinating necessary changes with internal stakeholders to ensure accurate program information and requirements are displayed in print, digital, and online formats as applicable.
Works within a team to support the student journey from point of inquiry through graduation.
Works collaboratively with and cross-trains other members of the CMU Online enrollment team.
Performs cohort program student onboarding, registration, and retention management.
Assists students transitioning between programs and/or campuses.
Monitors course enrollments and waitlists, assist with go/no-go decisions, communicate as necessary with impacted students.
Utilizes institutional information systems for entering, maintaining, and updating student data.
Compiles and analyzes appropriate data to monitor conversion rates.
Performs other duties as assigned, including but limited to:
- Assists with center operations.
- Manages the proctor schedule.
- Greets faculty and students while facilitating access for center operations and face-to-face courses.
