SEEKING PATIENT CARE COORDINATOR FOR AUDIOLOGY PRACTICE
At Commonwealth Audiology, we are passionate about helping others live their best life and that mission extends not only to our patients, but also to our team, vendors, and community.
We are seeking a positive, compassionate, dependable, and charismatic Patient Care Coordinator to join our growing audiology practice. The ideal candidate is someone who values teamwork, thrives in a patient-centered environment, and is committed to creating an exceptional experience for every person who walks through our doors.
Because we work closely with individuals experiencing hearing loss, patience, empathy, and strong communication skills are essential. We are looking for someone who delivers excellent customer service through genuine hospitality, ensuring every patient feels welcomed, respected, and cared for.
This is a hands-on and rewarding role with direct patient interaction and administrative responsibilities. For the right individual, this position can serve as the beginning of a meaningful and fulfilling career journey with our company.
JOB RESPONSIBILITIES
- Answer phone calls and schedule appointments according to practice guidelines
- Greet patients warmly and create a welcoming office experience
- Check patients in and out while ensuring accurate and up-to-date information
- Access and maintain electronic medical records
- Process patient payments and collect insurance information
- Confirm appointments and make reminder calls
- Maintain accurate documentation and patient records
- Utilize office technology and software efficiently to complete daily tasks
- Troubleshoot basic connectivity concerns involving phones, apps, hearing aids, and streaming devices
- Organize and maintain the front office, including filing, mail distribution, inventory, and tracking office statistics
- Support Audiologists with delegated duties in accordance with applicable laws and regulations
- Participate in team meetings, office trainings, and company initiatives
- Assist with light housekeeping duties including restocking supplies, sanitizing surfaces, and maintaining a tidy office environment
QUALIFICATIONS
- Customer service experience required; medical office, hospitality, spa, or concierge experience preferred
- Strong computer and technical skills are essential
- High school diploma required; additional education or training preferred
- Ability to pass a background check
- Professional references required
OUR IDEAL CANDIDATE DEMONSTRATES
- Impeccable professionalism and business ethics
- Outstanding interpersonal and communication skills
- A strong work ethic with the ability to work independently and collaboratively
- Compassion for individuals with hearing loss and a heart for serving others
- Excellent problem-solving and troubleshooting abilities
- Confidence identifying patient needs and supporting treatment opportunities
- Strong organizational skills and attention to detail
- A willingness to learn, grow, and implement professional feedback
- The ability to adapt in a fast-paced, team-oriented environment
WHY JOIN OUR TEAM?
At Commonwealth Audiology, we believe culture matters. We are committed to creating a workplace that is collaborative, supportive, growth-oriented, and mission-driven. We value team members who want to make a difference not only in the lives of our patients, but also within our community.
If you are looking for meaningful work where you can positively impact others every day while growing professionally, we would love to hear from you.
Check us out at: https://commonwealthaud.com/why-us/.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Paid time off
- Retirement plan
- Wellness program
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Georgetown, KY 40324 (Required)
Ability to Relocate:
- Georgetown, KY 40324: Relocate before starting work (Required)
Work Location: In person
