Operations Coordinator
Pay:
Compensation includes a base salary of $48,000–$52,000 plus a monthly performance bonus opportunity. Employees meeting performance expectations have a target annual earnings range of $59,000–$65,000.
Help Us Raise the Standard
At The Chimney Guys, we're on a mission to raise the standard in the chimney industry.
We're not looking for someone who just wants a job. We're looking for someone who loves organization, thrives in a fast-paced environment, enjoys solving problems, and takes pride in helping a team operate at a high level.
If you're the person who naturally keeps everyone on track, follows through on details, and enjoys being the "glue" that holds things together, this may be the perfect role for you.
About the Role
As our Operations Coordinator, you'll work closely with our leadership, sales, production, and customer service teams to keep jobs moving smoothly from the moment they're sold through completion.
You'll be responsible for coordinating communication, maintaining accurate records, tracking important information, and helping ensure every customer has an exceptional experience.
This is not a management position, but it is a highly visible role that directly impacts the success of the company.
What You'll Be Doing, Keeps Jobs Moving
- Coordinate sold jobs from Sales to Production
- Ensure job information is accurate and complete
- Verify photos, measurements, materials, and documentation
- Help prevent issues before they become problems
Support Daily Operations
- Assist with scheduling and workflow coordination
- Communicate with customers and internal teams
- Help maintain production readiness
- Keep projects organized and on track
Own the Details
- Maintain customer records and job files
- Update ServiceTitan documentation
- Track open tasks and follow-up items
- Ensure information is accurate and accessible
Support Reporting & Performance Tracking
- Assist with operational reporting
- Track key metrics and scorecards
- Help managers stay informed and organized
- Support continuous improvement initiatives
What We're Looking For
- Highly organized and detail-oriented
- Strong communication skills
- Self-motivated and dependable
- Able to manage multiple priorities
- Comfortable working with technology and software systems
- Strong follow-through and accountability
- Positive team-first attitude
Preferred Experience
- Administrative or operations support
- Scheduling or dispatching
- Customer service
- Project coordination
- CRM software experience
- ServiceTitan experience (a plus)
- Home service industry experience (a plus)
What Success Looks Like
- Jobs move smoothly from sale to completion
- Accurate and organized documentation
- Strong communication between departments
- Reliable follow-through on important tasks
- Improved efficiency and customer experience
Why The Chimney Guys?
- Growth opportunities
- Direct access to leadership
- Team-focused culture
- Professional development and training
- Stable, growing company
- Opportunity to make a real impact
We're building something special and looking for people who want to grow with us.
If you enjoy organization, problem-solving, teamwork, and helping a company operate at its best, we'd love to meet you.
Pay: $48,000.00 - $65,000.00 per year
Application Question(s):
- This role is responsible for keeping workflows organized, ensuring follow-up happens, maintaining accurate documentation, and supporting both our Sales and Production departments. Please describe a real example from your previous experience that best demonstrates your ability to stay organized, manage competing priorities, and ensure nothing falls through the cracks and how you navigated this.
Work Location: In person
