Overview
Seeking an experienced Director of Operations to lead a growing operations team and ensure the business runs efficiently, consistently, and with accountability.
This is a hands-on leadership position for someone who is naturally organized, decisive, and comfortable managing people. Must be willing to be hands-on and present with the team when operational needs require it.
The ideal candidate is someone who can build trust with employees while still holding people accountable, who can move between strategic thinking and day-to-day problem solving, and who takes ownership when something isn't working. This team player should be comfortable working in a fast-paced, deadline-driven environment where priorities can change quickly and strong communication is essential. This role will require a candidate that is comfortable working in a highly seasonal live event business, with the ability to shift focus between high-volume peak seasons and slower months. During slower periods, this role will focus on process improvement, training, organization, planning, and preparing the operation for the upcoming season.
If you are energized by bringing structure to a growing company, developing people, solving problems, and building an operation that runs exceptionally well, we'd love to hear from you.
Reports to: Founder / Owner
Direct Reports: Logistics & Scheduling Manager; Warehouse Manager
Duties
Leadership & People Management
- Lead, manage, and develop the operations team.
- Directly manage the Logistics & Scheduling Manager and Warehouse Manager.
- Establish clear expectations, responsibilities, and performance standards.
- Professionally address performance concerns, attendance issues, and employee conflicts.
- Conduct employee performance reviews and provide ongoing feedback.
- Participate in hiring, onboarding, training, and termination recommendations.
- Develop a culture of accountability, teamwork, professionalism, and ownership.
- Ensure company policies and procedures are understood and consistently enforced.
Operations Management
- Oversee with active participation and a hands on approach the overall day-to-day performance of the operations department.
- Ensure established systems and procedures are being followed.
- Identify operational inefficiencies and implement improvements with oversight from owner/founder.
- Monitor labor hours, staffing levels, overtime, and scheduling efficiency.
- Identify recurring operational problems and develop long-term solutions.
- Coordinate communication between Logistics, Warehouse, Sales, and other areas of the business.
- Step in to troubleshoot significant operational issues when they arise.
- Ensure the team is prepared for both routine operations and peak-season demands.
- Lead a weekly operations meeting to review priorities, staffing, upcoming workload, and issues requiring attention.
Fleet & Facility Oversight
- Oversee the operational condition and use of company trucks and fleet vehicles.
- Ensure fleet-related procedures are followed, including fueling, maintenance, and scheduling.
- Be diligent in communicating facility-related operational needs and identify issues requiring attention.
- Ensure warehouse and operational spaces remain safe, functional, organized, and efficient.
- Coordinate larger facility or fleet issues with the appropriate internal or external resources.
Accountability & Process Improvement
- Establish clear ownership for operational responsibilities.
- Monitor whether managers and employees are completing assigned responsibilities.
- Review operational issues to determine root causes rather than simply addressing symptoms.
- Create and improve processes that make the company more organized and efficient with approval and direct input from owner/founder.
- Ensure information is communicated clearly between departments.
- Track recurring issues and work toward eliminating them.
- Maintain a high standard of operational execution and follow-through.
Cross-Department Leadership
- Partner closely with the Senior Sales Lead to ensure sold work can be operationally executed.
- Work with the Logistics & Scheduling Manager to identify upcoming scheduling or delivery concerns.
- Work with the Warehouse Manager to address inventory, staffing, fleet, facility, and readiness issues.
- Help professionally we conflicts or competing priorities between departments.
- Keep the Founder / Owner informed of significant operational issues, staffing concerns, and opportunities for improvement.
- Provide recommendations to the Founder / Owner regarding staffing, processes, policies, and operational strategy.
Experience
- 5+ years of progressive experience in operations, management, logistics, warehouse, hospitality, events, rental, service, or a related field.
- Ability to lift 75+ lbs
- Ability to safely load and unload 12-26ft Box Trucks
- You must have a reliable vehicle to get to work and be able to lift 75+ lbs.
- 2+ years experience of moving and driving
- Demonstrated experience managing and holding employees accountable.
- Previous experience managing managers or team leads strongly preferred.
- Strong organizational and time-management skills.
- Experience working in a fast-paced, deadline-driven environment.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Comfortable addressing difficult employee or performance issues directly and professionally.
- Ability to prioritize competing demands and remain calm under pressure.
- Strong attention to detail without losing sight of the bigger picture.
- Comfortable using technology and learning operational software and systems.
- Experience with scheduling, labor management, fleet, warehouse, or inventory operations is a plus.
- Must be willing to be hands-on and present with the team when operational needs require it.
Pay: $69,756.43 - $84,007.74 per year
Work Location: In person
