Position Summary
The Onsite Management Executive (“GM”) serves as the senior AKAM representative at the property level and is responsible for the comprehensive operation, administration, and fiscal management of a condominium, cooperative, or mixed-use property. The On-Site ME ensures seamless communication between residents, staff, the Board, and AKAM leadership, driving excellence in service, compliance, and building operations. This position requires a highly organized, service-oriented professional who embodies AKAM’s hospitality-driven culture and can navigate complex building operations with confidence and diplomacy.
Location:
Resident & Board Relations
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Maintain an “open-door” policy and act as liaison between residents, owners, the Resident Manager, staff, vendors, and the Board.
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Provide exceptional customer service and timely communication, addressing inquiries and concerns with professionalism and discretion.
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Prepare and distribute comprehensive Board packages at least three (3) business days prior to scheduled meetings.
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Attend and facilitate all monthly, annual, and special Board and committee meetings.
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Lead meetings by keeping discussions focused on the agenda, ensuring follow-up and execution of action items.
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Foster positive relationships within the property and the surrounding community, representing AKAM with professionalism.
Financial Management
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Accountable for all financial, business, and administrative operations of the property.
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Collaborate with AKAM’s Finance Department to prepare, implement, and monitor annual operating and capital budgets.
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Review invoices, code accurately, and ensure timely processing through AvidXchange.
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Monitor arrears, coordinate collection efforts, and facilitate legal actions when necessary.
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Oversee bank accounts, reconciliations, and financial statements, ensuring accuracy and transparency.
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Support the annual audit, tax filings, insurance renewals, and capital planning processes.
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Ensure financial performance aligns with budget and report variances proactively.
Operations & Physical Plant
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Conduct regular property inspections to ensure the building’s condition, cleanliness, and safety meet AKAM’s standards.
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Oversee the Resident Manager in implementing preventive maintenance programs, routine repairs, and emergency response procedures.
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Coordinate vendor contracts, RFPs, and project execution for capital and infrastructure improvements.
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Ensure compliance with all regulatory agencies, including DOB, HPD, FDNY, DEP, and DOHMH, taking immediate action on violations.
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Maintain property documentation including inspections, permits, and contracts through Site-Compli.
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Promote sustainability, energy efficiency, and life-safety initiatives in collaboration with internal and external partners.
Personnel Management
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Supervise and develop onsite staff, including Resident Manager(s), Assistant Manager(s), and administrative personnel.
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Oversee hiring, onboarding, and ongoing training to maintain service excellence and operational consistency.
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Manage payroll, PTO, and scheduling processes through ADP within approved budgets.
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Facilitate staff reviews, development plans, and performance improvement initiatives.
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Collaborate with HR and legal counsel on labor relations, union matters, and compliance issues.
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Conduct regular team meetings and promote a culture of accountability, professionalism, and respect.
Resident Experience & Hospitality
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Champion AKAM’s hospitality-first service culture by ensuring the staff consistently deliver elevated, white-glove service.
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Oversee the appearance, upkeep, and functionality of resident amenities including fitness centers, lounges, and communal spaces.
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Utilize BuildingLink to enhance communication, track service requests, and improve resident engagement.
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Create proactive communication strategies to keep residents informed of building updates, projects, and community events.
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Support community-building initiatives that promote resident satisfaction and property reputation.
Compliance, Legal & Risk Management
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Maintain full compliance with the property’s governing documents, insurance requirements, and applicable city/state regulations.
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Coordinate with AKAM’s Compliance and Risk Management departments for all filings, renewals, and audits.
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Track violations and regulatory deadlines via Site-Compli, ensuring prompt resolution and documentation.
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Ensure insurance certificates, vendor COIs, and contracts are current and properly filed.
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Attend hearings, arbitrations, or agency inspections as required.
Software & Systems Proficiency
The General Manager is expected to be proficient or develop fluency in the following platforms to effectively manage operations and communication:
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Yardi – Financial reporting, budget tracking, and AP/AR management.
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AvidXchange – Accounts payable processing and vendor payment tracking.
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BuildingLink – Resident communication, maintenance tracking, and amenity scheduling.
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Site-Compli – Compliance management and violation tracking.
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FreshService – Internal service requests and support ticketing.
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DocuSign – Digital document workflow and signature management.
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ADP – Workforce management, payroll, and timekeeping.
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Monday.com – Project coordination and workflow tracking.
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Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) – Communication, reporting, and data analysis.
Professional Standards
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Represent AKAM and the property with professionalism, integrity, and polished appearance.
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Stay informed on industry best practices, local regulations, and building management innovations.
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Uphold AKAM’s mission of excellence, transparency, and hospitality-driven service.
Qualifications
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Bachelor’s Degree in Business Administration or related fields preferred.
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Minimum 5–7 years of experience managing luxury residential or mixed-use buildings.
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Strong leadership and team development skills.
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Proficiency in property management systems and financial reporting.
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In-depth knowledge of NYC codes, compliance agencies, and labor environments.
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Excellent communication, organization, and conflict-resolution skills.
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Ability to manage multiple priorities in a fast-paced, high-expectation environment.
