Front of House Manager- this position will support both locations ( Eagan and Golden Valley)
Kitchen & Rail – Golden Valley, MN
About Us
Kitchen & Rail is a fast-paced, chef-driven restaurant focused on exceptional food, craft beverages, and unforgettable guest experiences. We pride ourselves on creating a welcoming environment for both guests and staff while maintaining high operational standards.
As we continue to grow, we are seeking a Front of House Manager to support the General Managers for our high-volume restaurant. The ideal candidate thrives in hospitality, leads by example, and is passionate about delivering outstanding service.
This role plays a key part in the daily success of the restaurant by ensuring service standards, team performance, and guest satisfaction consistently reflect the Kitchen & Rail brand.
Position Overview
The Front of House Manager supports the General Managers and oversees daily dining room operations, including staff leadership, service execution, guest satisfaction and coordination with the kitchen.
This individual ensures every guest receives the level of hospitality that Kitchen & Rail is known for. The ideal candidate is a hands-on leader who can manage a fast-paced environment while building a positive, high-performing team culture.
Key Responsibilities
Guest Experience & Hospitality
- Lead the dining room with a strong focus on hospitality and guest satisfaction
- Ensure guests receive prompt, friendly, and attentive service
- Address guest concerns professionally and resolve issues quickly
- Uphold and maintain Kitchen & Rail’s high service standards
- Build relationships with regular guests and foster a welcoming environment
- Support and execute the Kitchen & Rail “Surprise and Delight” guest experience philosophy
Team Leadership
- Supports supervision of FOH staff including hosts, servers, bartenders, bussers, and expos
- Lead daily pre-shift meetings and communicate service priorities
- Train, coach, and mentor team members to ensure consistent service standards
- Assist with hiring, onboarding, and training new employees
- Provide constructive feedback and hold team members accountable
- Foster a positive, team-oriented workplace culture
Operations
- Support daily service operations and ensure strong communication between FOH and BOH
- Manage dining room flow, reservations, and seating efficiency
- Ensure compliance with food safety, sanitation, and alcohol service regulations
- Maintain cleanliness and presentation of the dining room and bar areas
- Support operational systems including Toast POS, Toast Tables, and Sling
Administrative & Financial Oversight
- Assist in monitoring labor costs and operational efficiency
- Support inventory management for bar and FOH supplies
- Ensure accurate cash handling and end-of-shift reconciliation
- Assist with coordination of events and large party reservations
Qualifications
- Previous restaurant management or hospitality leadership experience preferred
- Strong leadership and communication skills
- Ability to thrive in a fast-paced, high-volume environment
- Passion for hospitality and guest service
- Strong problem-solving and conflict resolution abilities
- Familiarity with POS systems and restaurant technology preferred
- Availability to work evenings, weekends, and holidays
What We Offer
- Competitive pay based on experience
- Opportunities for growth within a growing restaurant concept
- Supportive and collaborative leadership team
- Positive, team-focused work environment
Join Our Team
If you are passionate about hospitality, leadership, and creating memorable guest experiences, we would love to hear from you.
Kitchen & Rail is committed to building a workplace rooted in teamwork, respect, and a shared commitment to excellence.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
