$22 - $25
Summary
The primary function of the SecurityOfficer/FSD is to ensure the safety and security of both the staff and the guests staying at the hotel. This is done by maintaining order, which is achieved through: patrolling the premises,enforcing regulations and making sure applicable laws are observed.
Qualifications
To perform the job successfully, an individual must be able to adhere to each of the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and ability necessary to do so. Reasonable accommodations maybe made to ensure individuals with disabilities are able to perform the essential functions.
Essential Duties and Responsibilities
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Ensure that all guest needs and requests are completed in a timely manner.
- Ensure to follow through on all issues and discrepancies.
- Patrol front entrance and parking garage and ensure vehicles are parked as per code. Patrol property grounds on every shift.
- Establish and maintain emergency procedures and logs in coordination with the Director of Facilities.
- Advise and assist all assignments of Fire Safety Plans and be aware in case of an emergency.
- Prepare and update fire safety team charts as directed by management.Supervise testing and inspection of all fire extinguishers in base building areas.
- Coordinate testing of fire alarm systems, with building occupants and management.
- Prepare incident reports.
- Coordinate testing of standpipe and sprinkler systems with building occupants and managements.
- Be aware of tone and composure when addressing guests and other Associates.
- Ensure that al lguests are greeted as soon as they enter the lobby, whether verbal or through body language.
- Verify status of guest rooms as requested by the Front Desk.
- Maintain knowledge of attractions and amenities in the nearby area and knowledge of all hotel functions and services.
- Patrol front entrance and parking garage and ensure vehicles are parked as per code. Patrol property grounds on every shift.
- Establish and maintain emergency procedures and logs in coordination with the Director of Facilities.
- Advise and assist all assignments of Fire Safety Plans and be aware in case of an emergency.
- Prepare and update fire safety team charts as directed by management.
- Supervise testing and inspection of all fire extinguishers in base building areas.
- Coordinate testing of fire alarm systems, with building occupants and management.
- Prepare incident reports.
- Coordinate testing of standpipe and sprinkler systems with building occupants and managements.
- Be aware of tone and composure when addressing guests and other Associates.
- Ensure that all guests are greeted as soon as they enter the lobby, whether verbal or through body language.
- Verify status of guest rooms as requested by the Front Desk.
- Maintain knowledge of ttractions and amenities in the nearby area and knowledge of all hotel functions and services.
- Assist guests with luggage as necessary.
- Maintain position in the hotel lobby
- Deliver guest laundry, faxes, packages, toiletries and any other item as requested by guests within 15 minutes.
- Act as a liaison between our guests and any outside services. Such as car services, train and bus schedules etc.
- Restock and organized all areas as necessary including but not limited to Coffee station and Treat Shop.
- Maintain logs of al lsuspicious activity, occurrences, or anything out of the ordinary requiring follow ups.
- Watch for irregularities, such as security breaches, facility, and safety hazards, and emergency situations; contact emergency responders, such as police, fire, and/or ambulance personnel as required.
- Ensure all guestroom doors are closed, and all public access doors are locked.
- Ensure all security alarms and camera feeds are functioning.
- Adhere to key control policies.
- Sign in daily or as scheduled in FSD book.
- Work with Fire Safety Deputy in coordinating life safety issues and updates.
- Prepare and update Fire Safety team charts.
- Follow Emergency Protocol as per the situation.
- Attend mandatory meetings and hotel functions.
- Comply with all company standards and policies as established in the employee handbook.
- Other duties as required.
Position Requirements
Must have a minimum of 1-2 years Security Service experience, hotel setting strongly preferred. Thorough knowledge of customer service. The ideal candidate will demonstrate effective and professional written and verbal communications and have the ability to effectively communicate with guests and team members.
Job Qualifications:
Required Competencies
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Ability to effectively communicate with others both orally and in writing.
- Ability to work in a conflict resolution environment
- Ability to walk extended periods of time and climb stairs.
- Capable of reacting appropriately to emergency situations.
- Customer Service Skills
Education
High School Diploma, GED or related field.
Experience
Minimum 1-2 years security service (Hotel industry preferred), or an equivalent combination of education and experience.
Licenses/Certifications
Security Guard and FSD certification required. Requiredto obtain FSD certification within a specific period to time.
Safety Policies and Practices
All Associates are responsible for following the Company safety policies and procedures.
Physical Demands
While performing the duties of this job, Associates may need to lift items up to 50 lbs. and spend a length of time on their feet walking through the building including staircase.
(Ref: 767)
