Internal Close Date: May 19, 2026
Grade Level: 8A
Salary: $28.21 - $41.38
Salary Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.
Department/Location: HCV/1001 Washington Ave N
Summary
Community Services Coordinators (CSC) report to the Assistant Manager overseeing Stable Homes Stable Schools (SHSS). SHSS is a partnership with the City of Minneapolis, the Minneapolis Public Housing Authority (MPHA), Hennepin County Health and Human Services, the YMCA of the North and Minneapolis Public Schools. The initiative currently supports 24 schools with the highest rates of homelessness and provides access in two tiers: 1) multi-year rental assistance through the Housing Placement and Support program or 2) emergency financial assistance and wrap around services through the Housing Stabilization program. Families who are currently homeless, as defined by the education subtitle of the McKinney-Vento Act, receive up to 3 years of rental assistance and support designed to move the family toward self-sufficiency and school success. Families who are facing eviction, or at risk of becoming homeless may receive emergency financial assistance funds and wrap-around support as needed.
This position will focus on direct support to families experiencing a housing crisis to stabilize their housing and provide case management services.
All activities must support the Minneapolis Public Housing Authority’s ("MPHA" or "Authority") mission, vision and values.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
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Develops supportive, professional relationships with participant families and empowers them to capably search for, obtain, and maintain quality homes in communities within the metropolitan area.
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Monitors participant compliance with special program guidelines. Collects and provides information about community support services that will enable self-sufficiency.
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Develops individualized action plans to assist with sensitive or complex issues that may impede them from attaining the goal of finding and keeping stable, quality housing. Such issues may include mental or physical health, employment, education, childcare, transportation, and other barriers to self-sufficiency.
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Collaborates with partners in identifying and providing referrals to community resources and services to help resolve problems and achieve the objectives of the special program in which they are a participant.
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Performs all required procedures necessary to disburse any applicable financial supports.
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Researches each community and creates packets for families that include information about resources, such as neighborhood schools, transportation routes and schedules, workforce and community centers, shopping areas, crime rates, and civic activities, as well as organizations available in those communities that will address the needs of the family.
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Schedules briefings for participants who are in a housing search that will focus on fair housing information and program compliance, as well as strategies on approaching and talking with owners, selecting a suitable unit, understanding the lease agreement, and the renter’s rights and responsibilities under the lease agreement.
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Aids participants in their search for housing by connecting them to housing search resources, supporting their selection of a unit, and meeting with property owners and participants to promote understanding and advocacy for the special program in which they are a participant.
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Meets with participants as needed to connect participants with available resources.
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Plays an integral part in maintaining good owner relations and ensuring an ongoing supply of owner participants by mediating owner/participant conflicts to reach a purposeful and satisfactory conclusion.
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Coordinates the special program participant caseload and corresponding owner base, by completing rent calculations for each of the families, executing and monitoring Housing
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Assistance Payment Contracts with owners, and implementing relevant financial adjustments for participants and owners.
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Manages regulatory and Authority requirements. Applies and complies project specific procedures which differs from "standard" fair share vouchers.
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Protects the integrity of participant and program information; keeps participant, owner, and program records and work areas well organized; and maintains historical and reference data in Yardi or any other relevant computer database.
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Manages and controls program integrity violations of the assigned participant caseload and owner base. Collaborates with staff to conduct investigations and informal hearings for possible program termination.
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Creates, uses, and maintains a system to track and measure participant and program progress, maintains comprehensive documentation, and creates required and requested reports for management assessment of the program.
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Identifies trends and participant housing outcomes through designated special program data tracking tools.
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Performs other related duties as assigned.
Behavioral Competencies
MPHA expects all employees to exhibit the following behavioral skills:
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.
Office environment. The noise level in the work environment is usually moderate. Position also works on Authority properties and in participant residences, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud, and the environment may be more hazardous than a standard office environment. This position may be required to work with contractors as well as Authority residents.
Education and/or Experience
Associate’s Degree in social services, public administration, or related field and a minimum of three (3) years of experience providing case management to a diverse, low-income client base. An equivalent combination of education and experience may be considered.
Some positions may require possession of a valid driver’s license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Must pass a criminal history background check.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned task.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds. The employee is occasionally required to travel to various Authority properties as well as participant residences.
