Overview
Join our dynamic hospitality team as a Part Time Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests! In this vibrant role, you will be the welcoming face of our property, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional atmosphere. This position offers an exciting opportunity to develop your hospitality skills while working in a lively environment that values proactive problem-solving and guest satisfaction. Your multitasking abilities and passion for hospitality will be key to delivering top-tier service every day.
Duties
- Greet guests warmly upon arrival, providing friendly and efficient check-in and check-out experiences.
- Manage guest inquiries via phone and in person, offering prompt assistance with reservations, directions, and hotel services.
- Utilize property management systems (PMS) such as OPERA to process reservations, cancellations, and modifications accurately.
- Handle guest requests and resolve issues swiftly, ensuring a positive stay and fostering guest loyalty.
- Maintain knowledge of hotel emergency procedures to respond effectively during any incident or safety concern.
- Support night audit procedures by reconciling daily transactions and preparing reports to ensure financial accuracy.
- Collaborate with team members to uphold high standards of guest relations, cleanliness, and safety throughout the property.
Requirements
- Previous experience in hospitality management or front desk operations preferred; hotel experience is a plus.
- Proficiency with hospitality reservation systems such as PEP or similar property management systems (PMS).
- Strong customer service skills with the ability to communicate clearly via phone etiquette and client communication.
- Multilingual or bilingual abilities are highly desirable to assist diverse guests effectively.
- Knowledge of hotel emergency procedures and guest relations best practices.
- Excellent problem-solving skills with a focus on delivering exceptional customer service solutions.
- Ability to work flexible hours including evenings, weekends, or holidays as needed in a part-time capacity.
Join us in creating welcoming environments where every guest feels valued! We are committed to providing paid opportunities that support your growth in the hospitality industry while delivering outstanding service experiences.
Pay: $15.00 - $16.00 per hour
Benefits:
Work Location: In person
