At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.
Job Summary
The Director of Quality and Population Health is responsible for the overall coordination and implementation of the Quality Program. This will include collection, management, analysis and interpretation of quality data and the preparation of quality reports. This role will facilitate change through project management (planning, measuring, analyzing, implementing, training, coaching, change management and evaluating) of QI initiatives throughout all areas of the organization,
with the goal to improve quality and efficiency of clinical services and operations. This position will have the overall responsibility of meeting the requirements of Patient Centered Medical Home recognition.
Provide staff supervision and in-service training, as appropriate. Provide leadership to Quality Improvement, Risk Management, and Infection Control. Collaborate in the completion of Quality staff hiring and the completion of performance evaluations.
Review weekly timesheets for accuracy, review employee submissions and updates as needed; approve timesheets by required timeline
Conduct one-on-one meetings (monthly at a minimum frequency, preferably bi-weekly), scheduled conversations, and annual performance reviews with direct reports by required timeline
Attend mandatory Manager’s Learning Collaborative trainings
Partner with People Operations to:
Develop a learning plan for employee development goals to provide tools needed to excel in their position
Implement and follow a process to address performance issues as they arise
Prepare a comprehensive onboarding process for each specific position for all new hires
Address serious issues that may require interventions or investigations
Develop and monitor departmental and program/project operating budgets, costs and schedules
Supervise, lead, coach, and use best management practices to improve staff performance
Support and model the identified vision, values, and behaviors of the organization
Other supervisory tasks as assigned
Assist in the implementation and monitoring of progress of DAP Health’s Quality Work plan and provide support to stakeholders
Responsible for participating in the development of quality related strategic plans, policies, and procedures at all levels of the organization
Responsible for the adoption and sustainability of a Patient Centered Medical Home model of care
Assist with the implementation and integration of quality process improvement efforts that will meet or exceed internal and external customers’ needs and expectations
Collaborate in the development of grant related health and business plans as well as grant reporting requirements
In collaboration with the Finance Department, responsible for the submission of the annual Unified Data Systems (UDS) report and other reports required by our funder, the Health Resource Service Administration (HRSA)
Produce reports from different databases as needed
Coordinate tracking and reporting of quality work plan goals and clinical outcomes, and follow-up of corrective action plans
Develop methods for data collection and extract data as required
Provide in-service training to non-provider staff in the area of quality improvement
Develop an education curriculum that focuses on quality improvement methodology and tools as well as coordinate administration of training
Review QI tools and surveys and provide technical assistance to staff
Facilitate, communicate, and administer quality measurement activities. Apply statistical techniques to track and trend issues/results
Regularly monitor and report results of patient satisfaction surveys
Develop systems to measure and regularly monitor operational metrics such as access (telephone appointment access audit, third next available appointment), efficiency (Cycle time), continuity of care (PCP continuity), and panel management (panel size)
Participate in internal and external committees as position requires
Supervise Internal Quality Monitoring activities and the preparation of quarterly and annual Quality Monitoring reports (Internal/External), aggregating data analyzing trends and working collaboratively with program staff regarding follow-up activities andimprovements, as required
Facilitate Performance and Outcome Measurement activities and the submission of Outcome Measurement reports, including tracking key indicators throughout the year, aggregating data, analyzing quarterly and annual trends, and working collaboratively with program staff regarding follow-up activities and improvements, as required
Lead Quality Department meetings
Communicate results and recommendations to key audiences, including the presentation of Quality Improvement reports to staff with analysis of trends
Ensure recording of minutes, as appropriate
Collaborate with other departments agency wide
Enhance self-knowledge of quality initiatives through reading and participation in seminars, workshops, etc.
Supervise and coordinate Quality Department Staff in developing, implementing, and evaluating assigned QI activities and projects
Communicate information from meetings, conferences, and committees to Quality Improvement staff
Oversee staff, tasks, and scheduling, ensuring task completion
Perform other duties and assumes responsibilities as assigned
Excellent interpersonal communication and presentation skills
Effective leadership skills
Ability to approach staff about quality issues with tact and diplomacy
Understanding of diverse populations, demonstrating compassion and understanding
Excellent organizational skills in independently managing workload
Attention to detail in data gathering and presentation
Ability to multi-task
Team player – willing to learn, assist, and help other team members as required
Ability to use office equipment, i.e. copier, fax
Knowledge of basic math skills
Competency in data collection, analysis, and presentation
Bachelor's degree (preferably in a health-related profession such as nursing) OR 3 years of experience leading a quality improvement program. Master’s degree in human services, social work, health care administration, public administration, public health or similar field, preferred.
At least 3 years of progressive experience in quality improvement in a health care facility, preferably with a federally qualified health center (FQHC)
At least 5 years supervisory experience
Experience with electronic health records
Experience in the use of spreadsheets (e.g. Excel) for QI-related data management and display
Experience with computer database and word-processing programs such as Office Suite Word, Excel, and Access–to create and maintain databases [e.g. “Access”], track and analyze information, is desirable
