Office Assistant
The Office Assistant supports daily administrative operations within an in‑home health care agency, ensuring smooth coordination between caregivers, clients, and office leadership. This role is essential to maintaining compliance, organization, and excellent customer service. The ideal candidate is detail‑oriented, reliable, and comfortable working in a fast‑paced, client‑focused environment.
Key Responsibilities
- Front Office Support — Greet caregivers, clients, and visitors; maintain a welcoming, professional environment.
- Communication Management — Answer phone calls, respond to emails, and relay messages promptly to office leadership and field staff.
- Caregiver Onboarding Assistance — Support new hire processing, collect required documentation, schedule orientations, and ensure compliance files are complete.
- Scheduling & Coordination — Assist with caregiver scheduling, shift updates, and communication regarding client needs or changes.
- Compliance & Documentation — Maintain organized caregiver and client files, track expiration dates for credentials, and support audit preparation.
- Data Entry & Reporting — Enter notes, updates, and documentation into agency systems; assist with generating reports as needed.
- Office Organization — Manage supplies, maintain filing systems, prepare forms, and support daily workflow tasks.
- Customer Service — Provide compassionate, professional support to clients and families, ensuring concerns are addressed and routed appropriately.
- Special Projects — Assist the Office Coordinator with projects related to staff recognition, quality improvement, and operational efficiency.
Required Qualifications
- Previous administrative or office experience (healthcare or home care preferred).
- Strong communication and customer service skills.
- Ability to multitask and prioritize in a busy environment.
- Proficiency with email, Microsoft Office, and basic computer systems.
- High attention to detail, accuracy, and confidentiality.
- Professional, positive attitude with willingness to learn home care processes.
Preferred Qualifications
- Experience in home health, caregiving, or healthcare administration.
- Familiarity with caregiver scheduling platforms or EVV systems.
- Bilingual skills (a plus but not required).
Work Environment
This role is office‑based, fast‑paced, and highly collaborative. The Office Assistant works closely with the Office Coordinator and interacts daily with caregivers, clients, and external partners. Consistent follow‑through, professionalism, and reliability are essential.
Pay: $15.00 - $20.00 per hour
Work Location: In person
