Job Summary:
We are looking for an experienced Group Sales Event Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.
Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.
We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.
We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!
Qualifications
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Three or more years in a sales role, with verifiable sales success.
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Experience in selling and planning the overall group experience.
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Demonstrated proficiency and successful experience in group sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets and menu development.
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Ability to work independently both on and off venue property with little supervision or oversight.
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Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating word documents, Excel spreadsheets, email); working knowledge of POS systems.
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Ability to adhere to high standard of business etiquette, professional verbal and written communication.
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Ability to consistently represent the Company in a professional, positive and knowledgeable manner.
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Ability to adhere to highest standard of confidentiality and discretion.
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Demonstrated ability to produce detail-oriented, accurate work.
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Ability to work a varied schedule, which may include weekends and evenings, as required to ensure outcome.
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Ability to travel to outside sales calls and/or events.
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Proven ability to make solid, appropriate and independent decisions.
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Experience in Sleeping room Forecasting and data entry
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Must be able to obtain and maintain a Tribal Gaming License
Responsibilities
The Group Sales Event Manager has a primary duty of making sales and obtaining orders or contracts for venue. This position is responsible for generating, managing and coordinating outside catering sales, as well as initiating, directing and implementing marketing functions in the Sales Department. Group Sales Event Manager will independently manage and oversee all aspects of full group operations from reservation, through contract negotiation and finalization, to group reception and event catering.
The Group Sales Event Manager maintains a consistently positive and professional relationship with internal and external clients. He or she will handle sales and customer service issues including providing outstanding customer service; researching, resolving and clarifying invoice questions; and providing knowledgeable and appropriate suggestions regarding menu selections. Moreover, the Group Sales Event Manager will facilitate the flow of information internally, as well as communicate with all guests and vendors. Must be available to assist with general catering operations as needed.
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Build relationships by networking and prospecting with key decision markers, establish and develop strong and effective relationships with influencers through the use of professional, courteous and ethical interpersonal interaction.
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Coordinate and deliver effective sales presentations.
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Independently sources, identifies, and pursues outside networking opportunities through professional industry resources and community events, or special events attended by prospects.
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Responsible for negotiating, authoring, and submitting finalized contracts and BEOs to Client and Internal Staff.
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Address or coordinate all Catering requirements and requests in a timely and helpful manner.
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Maintain accurate records for all Catering sales activities in conjunction.
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Communicate daily with Food & Beverage Manager, culinary staff, catering staff, and Operations Staff about the needs of our guests and their expectations.
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Maintain an extensive client database for follow-up sales calls and contact (in person, phone, email, mail, etc.)
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Assist with follow-up of guests’ experience at the venue, ensuring that all issues have been addressed.
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Assist in the planning and coordination of catered events as directed.
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Serves as primary group and convention contact once the contract is signed; approves any inventory or other changes, responds to questions or concerns in a timely manner.
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Assists with oversight of accounts receivable in conjunction with assigned events.
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Performs other related duties as assigned
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.
The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands
While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.
While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. There are smoking and non-smoking areas in the casino.
