We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.
We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.
Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.
Cart.com is building a company that is committed to living out these 6 core values:
AI is part of how we work. It’s not dong the hiring. We'll use AI in parts of our process and we think you should feel free to use it too — for research, prep, whatever helps. But our interviews exist to meet you, not your best AI-assisted draft. Real people make every call here. Any questions about how this works, just ask: [email protected]
Candidates who live in or around Groveport, Ohio with the ability to work a flexible schedule based on the needs of the business.
As the Director of Continuous Improvement, you will serve as a strategic operational partner responsible for driving process excellence, productivity improvements, and client satisfaction across Cart.com's fulfillment operations. Based primarily in our largest building in Groveport, Ohio, this individual contributor role will work closely with site leadership, operations teams, clients, and corporate partners to identify opportunities, implement solutions, and deliver measurable business results throughout the entire network.
You will lead continuous improvement initiatives that enhance labor efficiency, service delivery, quality, safety, AI and employee engagement. You will act as a catalyst for change by leveraging data, Lean principles, and strong stakeholder relationships to improve operational performance and create a culture of continuous improvement.
This role is ideal for a results oriented operational leader who has successfully driven continuous improvement programs within high-volume fulfillment, eCommerce, or third party logistics environments and thrives on solving complex business challenges through influence, collaboration, and data-driven problem solving rather than direct people management.
Partner with fulfillment site leadership to identify, prioritize, and execute continuous improvement initiatives that improve productivity, quality, safety, and customer outcomes.
Drive measurable improvements in labor-to-revenue (LTR) performance, labor efficiency, throughput, order accuracy, inventory accuracy, and service-level attainment.
Analyze operational performance data to identify trends, root causes, bottlenecks, and opportunities for process optimization.
Lead Kaizen events, process mapping exercises, root cause analyses, and other Lean methodologies to eliminate waste and improve workflows.
Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.
All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
