Since 1958 Kalas Manufacturing has been devoted to delivering unmatched value to our customers through manufacturing the highest quality copper wire & cable and providing dependable solutions.
The Account Manager is responsible for managing all sales and customer service activities for assigned accounts. Assures all accounts are effectively serviced (order entry & accuracy, confirmed ship dates, customer collaboration, sales gap and/or opportunity analysis and overall customer satisfaction). Collaborates with Production, Operations, Engineering, Shipping, Planning, Sales, Quality, Pricing Analyst, Accounting and Kalas Executive Team to report key customer or market changes.
Duties & Responsibilities (Essential Functions of the Job):
Qualified individuals must have the ability to perform the following duties, with or without reasonable accommodation:
- Behavior and actions consistent with KALAS’ Core Values (Caring, Integrity, Honesty, Respect, Rewarding, Giving)
- Enter customer orders, with 100% accuracy, and facilitates the progression of orders through production and shipping to ensure commitment dates are met
- Meet or exceed assigned account performance goals
- Contributes toward exceeding the Divisional PBIT (Profit before Income Tax) and KALAS PBIT annual goals
- Manage all other key account activity to include but not limited to:
- Order entry (either manual purchase orders or EDI (Electronic Data Interface)
- Price Validation / Minimum Order Qty’s
- Expedites
- Open Order and Follow up Reports
- Tracking, invoice, packing slips, PODs
- Sales Order Alignments
- Scorecard Management
- CRM Updates (Contacts, Key Information and Market feedback)
- Specification Review Requests
- Quote Process (including win/loss tracking) through PPAP
- Returns, Rejected Material or Quality Concerns
- Debit / Credit and Invoice resolution with pricing analyst
- Pursue new opportunities with existing and/or new accounts
- Provides key account updates towards the monthly S&OP and the 12-month forecast
- Serves as the Voice of the Customer to all other KALAS departments
- Contributes to scheduled internal and customer huddles or sales meetings
- Supports key customer meetings both on-site at Kalas and with travel to a customer corporate headquarters or manufacturing plant
- Aware of KALAS’ environmental policies and what it means to them
- Foster account relationships at multiple levels of their organization
- Organized, able to prioritize, multi-task, detail oriented and meet deadlines
TRAVEL:
- < 5% travel (other locations, conferences, or training)
QUALIFICATIONS:
- Bachelor’s Degree preferred.
- In lieu of a bachelor’s degree, prior Customer Service or Inside Sales experience with knowledge of Customer Service principles, and procedures preferred or 5 years in a similar environment.
- Experience in a manufacturing environment preferred.
KNOWLEDGE, SKILLS, & ABILITIES:
- Strong interpersonal, customer service, listening and presentation skills.
- Proficiency in Microsoft Office, proficient typing skills, and internet navigation.
- Proficiency in standard organizational, administrative and documentation procedures, with a proven ability to multi-task, prioritize, organize, and manage time effectively.
- Proficiency with ERP systems.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience:
- Microsoft Office: 1 year (Required)
- Typing: 1 year (Required)
- Sales: 1 year (Preferred)
Work Location: In person
