The Receptionist provides front desk and reception functions for the community.
Duties and Responsibilities
- Answers telephones and greets visitors to the community in a professional, friendly and welcoming manner.
- Interacts with residents and staff in a professional and friendly manner at all times and possesses compassion for seniors when appropriate.
- Transfers calls and takes messages accurately.
- Assists with resident activities and/or scheduling transportation for residents.
- Performs data entry as needed.
- May sort and distribute incoming mail.
- Ensures all guests and vendors in the building have signed in.
- Keeps reception area neat, clean and organized.
- Assists with marketing and mailings.
- Assists various departments with office duties as needed.
- Promotes and maintains positive relationships with co-workers, residents, family members and guests.
- Follows all OSHA, Fire, Health Department and safety requirements.
- Other duties as assigned.
- Position requires sitting, standing and walking, sometimes for extended periods.
Overnight Receptionist:
- Carries cordless phone and answers incoming calls to the community in a helpful, friendly manner. Answers questions, provides assistance, or takes and delivers messages accurately.
- Responds to resident requests for assistance or emergency situations.
- Interacts with residents and staff in a professional, friendly and compassionate manner at all times.
- Cleans and sanitizes common areas of the community.
- Washes, dries, and folds resident laundry and/or bed linens.
- Ensures all doors to the community are locked and secured.
- Understands emergency procedures and MSDS procedures for all chemicals used.
- Understands procedures for blood removal.
- Follows all OSHA, Fire, Health Department and safety requirements.
- Demonstrates high standards of ethics and personal accountability.
- Other duties as assigned.
- Job requires walking and standing for extended periods of time.
- Push, pull, lift up to 50 lbs.
Qualifications
- One year reception experience.
- Ability to maintain confidentiality.
- Excellent customer service skills.
- Excellent communication skills, both verbal and written.
- Competent in organization and time management.
- Must be computer literate.
- Ability to work well under stress, complete assignments accurately, and work independently.
- Effectively communicate in English with residents and other employees.
- Demonstrate desire to be a team player.
- Regular attendance is required.
Working Conditions
- May require working with challenging residents.
- Requires interaction with co-workers, residents, families, and vendors.
- Occasional weekend, evening, night and holiday work if needed.
- Possible exposure to communicable diseases and infections.
Physical Requirements
- Walk; sit; stand, sometimes for extended periods of time.
- Reach with hands and arms.
- Stoop, kneel, crouch or crawl.
- Talk and hear.
- Ability to push, pull or lift: Up to 25 pounds.
