Must Have Technical/Functional Skills
1. CC&B Functional Expertise: Should be having strong hands-on experience in CC&B with good understanding of key areas like:
- Customer lifecycle processes
2. CC&B Business Analyst Skills: Proven experience in
- CC&B Requirement gathering
- CC&B Process mapping & gap analysis
- Should be able to convert business requirements into functional specifications
3. CC&B Operational Reporting: Experience in CC&B reporting and data analysis
- Strong SQL skills for data extraction
- Hands-on with reporting tools such as BI Publisher / OBIEE / Power BI
- Should be able to build Operational reports (billing, payments, collections) and MIS dashboards
4. CC&B Functional Testing Experience:
- Ability to design and execute test cases, test scenarios, and test scripts based on functional requirements
- Experience in SIT and UAT testing, including defect logging, tracking, and coordination with development teams for resolution
- Proficiency in data validation using SQL and validating batch jobs, billing outputs, and CC&B transactions
- Good understanding of utilities domain with strong attention to detail, analytical skills, and exposure to test management tools
5. Utilities Domain Knowledge: Understanding of utility business processes including:
- Billing and collections operations
Salary Range: $130,000-$150,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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