About Crystal Clean Windows
Since 1999, Crystal Clean Windows has served as Iowa’s premier professional window cleaning partner. Our reach extends across the Des Moines and Ames markets, supporting a diverse client base that includes corporate campuses, hospitals, universities, and residential homes. As the state’s only SPRAT-certified rope access provider, we operate at the highest industry standards to ensure safety and excellence on every project.
We are currently in a high-growth phase, scaling from $1.2M to $3M in revenue. To support this expansion, we are aggressively building the operational foundation and leadership systems required to scale efficiently. Our focus is on investing in the right people and processes today so the business remains robust and organized as we continue to grow.
Position Summary
We are hiring a Field Operations Manager to own the execution of day-to-day operations at Crystal Clean Windows. This role is responsible for ensuring crews are productive, jobs run efficiently, and quality standards are consistently met across every service line.
This is a hands-on role: you will be physically cleaning windows alongside your crew and training junior crew techs as they come in. As the company grows, this role evolves from field-heavy execution to systems-driven leadership. Your time on the glass will taper as you build a team that can deliver excellent work without you — but it will not disappear entirely, and field readiness is a permanent expectation of the role.
You will report directly to Travis (General Manager), who owns company performance, revenue, strategy, and client relationships. The GM and Field Operations Manager operate as a team: the GM provides direction and accountability; the Ops Manager owns execution.
What You'll Own
Primary Responsibilities — Phase 1 Focus
- Field leadership — be on the glass daily, becoming a master of the trade in window cleaning and soft washing, leading by example and setting standards from the ground up.
- Lead daily Crew Tech meetings and workday startup — crew assignments, work orders, vehicle and equipment readiness.
- Train and onboard team members; develop and refine operational processes and SOPs.
- Coordinate with the Office Manager on customer communication, schedule changes, and service adjustments.
- Organize and maintain equipment, tools, and vehicles.
- Perform quality checks on jobsites.
- Review service satisfaction daily with customers.
- Report daily team metrics — e.g., target labor hours vs. actual labor hours performed.
- Review and close out work orders daily in preparation for invoicing, in accordance with company pricing structures.
- Maintain shop organization and manage inventory restocking.
- Overnight travel approximately 6 weeks annually, spread throughout spring, summer, and fall. Travel stipend provided.
Secondary Responsibilities — Built Over Time
These responsibilities are part of the Operations Manager role but are a lower priority at this stage. Building strong field leadership and operational execution comes first.
- Budgeting and financial reporting
- Hiring
- Scheduling
- Assisting with onsite sales during client interactions
What Success Looks Like — First 6 Months
- You understand all service lines and have earned the respect of the field team.
- Daily operations run smoothly with minimal disruption to jobs or crews.
- A documented onboarding and training framework is in place and actively used.
- Client service issues are resolved quickly with strong follow-through.
- KPIs are tracked and reported to leadership on a consistent cadence.
What We're Looking For
Non-Negotiables:
- Experience working in indoor and outdoor environments — comfortable on ladders, around equipment, and in variable conditions.
- 2+ years of management experience overseeing a team of 3 or more people in a field supervision or hands-on service role.
- Willingness and physical ability to perform window cleaning and soft washing work in the field daily, particularly during the first six months.
- Must be capable of safely operating and demonstrating proficiency with commercial-grade extension ladders.
- Mechanical aptitude — ability to assess and repair/replace machinery and tools as needed.
- Demonstrated ability to build or improve operational or training systems.
- Strong communicator: you give direction clearly, receive feedback well, and keep leadership informed without being prompted.
- Comfortable operating in both field and leadership contexts, often on the same day.
Nice to Have:
- Experience in field services, property maintenance, cleaning services, or a trade-based industry
- Familiarity with scheduling or field service management software (CRM experience a plus)
- Experience managing multiple crews operating simultaneously
Compensation & Benefits
- Salary: $65,000-$80,000 annually
- PTO: 10 days accrued per year
- 6 Paid holidays
- Monthly wellness benefit
- Retirement plan with 3% company match
- Upselling incentives
- Referral bonuses
- Growth opportunity
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- Paid time off
- Retirement plan
Work Location: In person
