Overview
Join our dynamic fitness team as a Membership Concierge, where your enthusiasm and exceptional customer service skills will create memorable experiences for our members. In this vibrant role, you will serve as the welcoming face of our organization, providing personalized assistance, answering inquiries, and ensuring every member feels valued and cared for. Your energy and professionalism will help foster strong relationships, enhance member satisfaction, and promote a positive community environment.
Duties
- Greet members and visitors warmly, establishing a friendly and professional first impression
- Assist members with membership inquiries, account management, and service requests via phone, email, or in person
- Coordinate reservations, appointments, or special requests to enhance member experiences
- Maintain organized records of member interactions, preferences, and feedback to support personalized service
- Collaborate with team members to resolve issues promptly and efficiently, ensuring high levels of guest satisfaction
- Promote membership programs and upcoming events to encourage engagement and participation
- Manage front desk operations smoothly by handling phone etiquette, scheduling, and administrative tasks
Requirements
- Proven experience in customer service roles within hospitality, Health and Fitness, Health clubs
- Strong organizational skills with excellent time management to handle multiple tasks efficiently
- Technical proficiency in reservation systems, communication tools, and basic office software
- Exceptional guest relations skills with a friendly demeanor and professional phone etiquette
- Previous restaurant or hospitality experience is a plus for understanding guest expectations and service standards
- Ability to work in a fast-paced environment while maintaining attention to detail and professionalism
Pay: $11.53 - $17.88 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Work Location: In person
