Our mission, your future
As a global network of trusted advisors, we create cutting-edge technological solutions to overcome today’s challenges and anticipate tomorrow’s needs. It all starts with the collaboration of a diverse team of passionate innovators, each driven to make a difference. Together, we challenge the status quo and push each other to new heights.
Ready to leave your mark on engaging mandates and shape the future through digital transformation and strategic consulting? Take your ambitions to the next level and discover your next exciting challenge with us!
Your role, your impact
As a Microsoft Director, Dynamics 365 Contact Center, you’ll play a senior leadership role in driving business growth, strengthening strategic alignment with Microsoft, and ensuring the successful delivery of enterprise‑scale contact center solutions.
Alithya is a top Microsoft Solutions Partner with deep expertise in Dynamics 365. We help organizations achieve measurable outcomes through end-to-end capabilities across ERP, CRM, Azure Cloud, Data & AI, Power Platform, Copilot, and Modern Workplace. By joining Alithya, you’ll have the opportunity to combine go‑to‑market leadership, partnership management, and delivery oversight, acting as a trusted domain leader for clients and internal teams across the full value lifecycle, from pipeline development to successful deployment and go‑live.
Travel to client sites is required up to 25% of the time.
Your day-to-day
Pipeline and Growth Leadership:
Partner with sales and pre‑sales teams to build and mature a healthy Dynamics 365 Contact Center pipeline, shaping solution strategy, deal positioning, and value propositions;
Support pursuit strategy for strategic and complex opportunities, including executive‑level client engagement, solution validation, and proposal oversight;
Contribute to demand generation activities such as joint Microsoft initiatives, client briefings, and thought leadership.
Strategic Microsoft Partnership:
Own and manage senior‑level relationships with Microsoft, including solution area specialists, partner development managers, and product teams;
Align offerings with Microsoft’s contact center roadmap, AI/Copilot investments, and industry priorities;
Act as a liaison between delivery teams and Microsoft to influence roadmap feedback, resolve escalations, and unlock co‑sell opportunities.
Delivery and Deployment Oversight:
Provide oversight for successful implementation and go‑live of Microsoft Dynamics 365 Contact Center solutions, ensuring quality, consistency, and client satisfaction;
Guide solution architecture standards and delivery best practices across Customer Service, Omnichannel, and Contact Center as a Service (CCaaS) integrations;
Ensure projects incorporate AI‑driven productivity capabilities such as Microsoft Copilot, virtual agents, and intelligent assist tools.
Leadership and Team Development:
Lead, mentor, and develop senior solution architects and delivery leaders, fostering a culture of technical excellence and client focus;
Facilitate effective communication between business stakeholders, technical teams, Microsoft, and clients;
Scale delivery capability by defining repeatable patterns, accelerators, and governance models.
