TMPL Fitness, a leading brand in health and wellness, is looking for Welcome Team members to join our growing team. Welcome Team members play a key role in membership and retention by providing a lasting first impression.
We are in the business of helping others achieve their fitness goals and enjoy a luxury fitness experience. We achieve this through our innovative training programs, the latest equipment, and a knowledgeable and friendly staff. You will succeed in this role if you:
- Able to effectively communicate with members and coworkers.
- Possess a strong desire to deliver an elevated member experience.
- Have a desire to work along others as part of a team.
- Model integrity, teamwork, and an all-in attitude.
- Committed to resolving member inquiries.
- Have a passion for fitness, health and wellness.
Responsibilities include:
- Proactively seeking ways to positively impact the member experience and address member feedback.
- Welcome all members and nonmembers into the club with a smile and personalized greeting.
- Effectively communicate new promotions and services, so that the member gets the most out of their visit.
- Respond to phone inquiries and assist members over the phone.
- The ability to multitask.
Required Skills and Experience:
- 1-2 years prior fitness industry experience in a member-facing role and/or prior customer service role.
- Experience working with computer systems and navigating through work screens.
- Ability to work early mornings, nights, weekends and holidays as needed.
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Are you at least 18 years of age?
- Do you have weekend availability?
Work Location: In person
