Warehouse Associate Job Description
Since 1988 our mission is to serve our Lord, our community, and our customers. We provide our customers with the best value in home furnishings. We will continue to deliver the highest level of service possible to our customers to help them achieve the home environment they desire. We are your friends and neighbors, our roots are local, and we support our hometown. While always focusing on our customers, we strive to create an environment for our associates that is fair and supportive.
Warehouse & Delivery
WA1 - Ensure customer satisfaction through the careful, complete, timely and accurate processing of the merchandise. Customer interactions are handled professionally with courtesy. Products and customers are handled above company standards.
_ WA2 - Must be able to lift and carry 250 pounds minimun. _
WA3 - Prepare merchandise for delivery by pulling, opening, and inspecting product. The correct merchandise is pulled, and defects are identified and corrected . All merchandise is pulled the day prior to delivery. All repairs are finalized prior to the close of business on the day before delivery.
WA4 - Prepare merchandise for customer pickup by pulling, opening, and inspecting product. The correct merchandise is pulled, and defects are identified and corrected . Merchandise is safely loaded into customer vehicles. All merchandise is pulled by within _____ minutes of notification of customer pick up, and all problems are resolved as soon as possible.
WA8 – Maintain the cleanliness and organization of the warehouse. Sweep isles, store merchandise and remove packing materials and trash. Warehouse inspections support the fact that the warehouse is properly cleaned and organized.
WA10 - Receive merchandise and store it in a timely manner. Semis and containers are unloaded, received and put in location in a timely manner per company expectations.
WA11 - Receive packages from the US mail, UPS, FedEx, etc. and deliver to appropriate employee.
Packages are appropriately received and delivered to the correct employee.
WA12 – Properly store merchandise in location. Merchandise is stored in location promptly upon receipt.
WA13 – Place floor samples per the direction of the display department. Floor movement occurs as directed.
WA14 – Empty trash cans – Trash cans are emptied daily and as needed
WAM5 – Oversee the loading of delivery trucks to ensure that the correct items are loaded on the trucks. Ensure also that no extra items are on the truck, and that the merchandise is in appropriate condition. There is no pattern of damage goods, multiple trips to complete a delivery, missing items resulting from delivery, or extra items loaded.
WAM6 – Oversee the checking in of delivery trucks. Ensure that merchandise picked up, refused, undelivered from not-at-homes, transferred back to the warehouse or picked up from off sight displays, is all properly checked back in. The company’s assets are secure.
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Warehouse Associate Job Description
WAM10 – Oversee the uncrating, the inspection and the preparation of merchandise for delivery.
The correct goods are uncrated, inspected, properly prepared and locked in the cages the night before delivery.
WAM23 When returning refused and exchanged merchandise to premises, delivery team is to report to warehouse management for observation and signing off that merchandise is unloaded into the warehouse. There is no occasion when the delivery team unloads refused and exchanged merchandise to the warehouse without management counting and signing off that is has been returned.
DR6 – Inspect all merchandise. Request that merchandise that you believe is below customer standard is either repaired or replaced. Have management sign off on the manifest about any merchandise that is, in your opinion, below standard.
Merchandise loaded on trucks achieves company standards, and therefore customer satisfaction achieves company standards. Problems are reported to management, but management decisions are supported and understood.
General
G1 – Perform other tasks as requested by management. Volunteer as time allows. You understand that there is no such thing as “it’s not my job,” and you participate in a total team effort.
G2 - Ensure that not too many other tasks are migrating into your job description. Inform management of your inability to successfully complete your own job description tasks, due to too many
‘special’ projects. Management is made aware of too many tasks migrating into your job description
G3 – Participate in evaluations as required. Work as a team with management to develop your own performance. Performance improvement is successfully accomplished, and management supports your efforts.
G4 – Develop professional working relationships with all company employees and all teams.
Conflicts get resolved quickly, permanently and with management’s assistance as needed. There is strong evidence to indicate that good working relationships exist with all employees and that conflict resolution is sought as needed.
G5 – Assist in the training of other employees. Training of other employees is consistently performed in a positive manner, and up to company expectations.
G6 – Participate in the taking of physical inventories. You participate as scheduled; your counts are timely and accurate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand, walk, climb or balance stoop, kneel, and crouch. The employee is regularly required to use hands and fingers, handle, or feel and talk or hear. The employee is regularly required to reach with hands
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Warehouse Associate Job Description
and arms.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The employee must occasionally lift and/or move up to 150 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The employee is occasionally exposed to moving mechanical parts and extreme cold. The noise level in the work environment is usually moderate
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Driving: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
