THE NITTY-GRITTY (The Essential Job Duties)
- Serve as an Ambassador of the Company while working special/promotional events on property as directed by management
- Assist in building and maintaining a personal clientele and developing the company database
- Meet marketing requirements established by management
- Greet and welcome all guests in a pleasant and professional manner
- Provide timely beverage service in a friendly and courteous manner
- Anticipate guest needs and respond appropriately with a sense of urgency
- May be required to serve limited menu of food items
- Keep assigned areas clean and empty of glasses and bottles.
- Perform all side-work at assigned station
- Constantly look for service opportunities and increase revenue with up selling techniques
- Respond to and resolve guest complaints when able
- Answer guest questions and be knowledgeable about property events and attractions.
- Meet the attendance guidelines of the job and adhere to departmental, and company policies
- Adhere to uniform requirements
- Perform other duties as assigned
- Must be physically present at work, in assigned workstation, in order to perform all functions required of the position
- Other duties as assigned
WHAT IT TAKES (The Qualities We Look For)
- Great team player with the ability to create excellent working relationships across the group
- Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
- Creativity and innovation are essential!
- Ability to think outside the box and approach all issues with a completely fresh approach
- Ability to anticipate needs and over deliver wherever possible
- Candidates must think on their feet and use their initiative to solve problems and deliver solutions
- Able to change direction and work on multiple project aspects at once
- Enthusiastic, passionate, able to inspire and motivate others
- Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
MUST HAVE'S
- Current, legal and unrestricted ability to work in the United States
- High school or equivalent education required.
- Ability to effectively communicate verbally and in writing in English
- Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
- Access service area when picking up beverage orders
- Converse over the telephone in an environment with loud background noise
- Write drink orders, prepare drinks and garnish beverage orders
- Acknowledge and respond to visual and aural cues
- Simultaneously handle the demands of many customers
- Must be able to initiate and engage in conversation in a professional and friendly manner
- Must possess excellent guest relations and communication skills
- Must be able to effectively communicate in English
- Must be self-motivated and possess a positive attitude and entrepreneurial experience or spirit and be willing to learn service philosophy and marketing techniques
- Must be able to get along with coworkers and work as a team
- Must present a well-groomed appearance
WOULD BE NICE TO HAVE'S
- Familiarity with superior customer service skills required
- Minimum one year of previous beverage server experience preferred
- Previous experience working in a lounge, nightclub, and/or entertainment venue preferred
THE WORKING CONDITIONS
- Lift up to 60 pounds of equipment or supplies, and move carts that weigh up to 100 pounds
- Work in an environment that is subject to varying levels of cold, heat, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken. This position occasionally works outside and is subject to all weather Proper clothing is provided
- Stand for entire shift
- Stoop, bend, and reach
VALUABLE TRAITS
- 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates.
- Adaptive, Flexible!
- Embody "great attitude."
- Unwavering integrity and endless work ethic.
- Appreciate constructive feedback, as well as graciously providing the same.
- Tenacious and self-motivated
This is not an exhaustive list of duties, responsibilities, and conditions.
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
