North Mecklenburg Animal Hospital is looking for a Patient Care Coordinator (PCC.)
We are looking for someone who can provide excellent client experience.
A PCC:
- Greets clients, responds to questions; checks patients in/out, and handles payments.
- Answers phone calls, which may involve screening for service needs, and scheduling appointments. Can manage a multi-line phone system.
- Handles incoming and outgoing mail, e-mail, and texts with excellent communication skills.
- Monitors client waiting area to ensure cleanliness.
- Documents and maintains client and patient information to keep records up to date.
- Escalates complex matters to senior staff.
- Is able to handle stressful situations calmly and effectively
We're looking for someone with great customer service skills & a warm personality. Vet experience is a plus, but not required.
We are open Monday-Saturday for appointments. Sunday afternoon for boarding pick ups. Rotating weekend availability is required.
Hospital hours are:
7am-8pm Monday-Friday // 8am-1pm Saturday // 12pm-4pm Sunday.
Please attach your resume with your application.
