About the Role
Impact Mechanical is a commercial HVAC and mechanical contractor, and our dispatcher is the nerve center of daily service operations. You'll coordinate technician schedules, manage a steady flow of commercial service calls, and keep customers and field techs in sync all day. This is a high-communication, high-organization seat — the right person keeps the whole board moving without dropping a call, a customer, or a tech.
We're looking for someone with commercial HVAC dispatching experience who is exceptionally organized and genuinely comfortable communicating all day — by phone, text, and email.
What You'll Do
- Receive and process inbound commercial service calls, emails, and online requests
- Schedule and dispatch technicians based on location, skill set, and urgency
- Monitor the board throughout the day and re-route as emergencies and new calls come in
- Serve as the primary link between customers and field techs — accurate ETAs, proactive status updates
- Use 3-mode outreach (call/voicemail + text + email) so no customer communication slips
- Log and maintain accurate work orders, service history, and customer contact info in ServiceTitan
- Capture and confirm direct phone/email contacts on every inbound call
- Prioritize emergency and after-hours calls appropriately; escalate when needed
- Coordinate parts and procurement with the warehouse/supply team to keep techs moving
- Follow up after calls to confirm satisfaction and close out work orders
- Keep the inbox triaged daily (target: cleared by 4 PM)
- Support billing by ensuring completed work orders are documented and submitted
Required
- Commercial HVAC dispatching experience strongly preferred (residential HVAC or other commercial field-service dispatch considered)
- High school diploma or GED
- Familiarity with HVAC terminology and service workflows
- Exceptional organization and attention to detail — you don't lose things
- Strong, confident verbal and written communication; comfortable on the phone all day
- Ability to stay calm and prioritize when multiple urgent calls hit at once
- Proficiency with computers; ServiceTitan experience is a strong plus
Preferred
- Routing/logistics coordination experience
- Bilingual (English/Spanish)
Pay: $24.00 - $35.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you used ServiceTitan? If yes, for how long?
- Describe a day when multiple emergency service calls came in at once — how did you decide what to prioritize?
- On a typical day, how many technicians and how many open service calls have you managed at the same time?
Education:
- High school or equivalent (Preferred)
Experience:
- commercial HVAC/mechanical dispatching: 2 years (Preferred)
- field-service dispatching/scheduling: 2 years (Preferred)
Language:
Ability to Commute:
- Mansfield, TX 76063 (Required)
Work Location: In person
