Patient Care Coordinator
Pay: $23-$28 per hour
Company Description
TIEV Medspa is a premier destination for luxury medical aesthetics, located in the vibrant heart of Costa Mesa, CA, on 17th Street, surrounded by popular restaurants, shopping destinations, and entertainment spots. We invite our clients to embark on a personalized self-care journey featuring advanced treatments such as dermal fillers, tox, skin rejuvenation, and vitamin therapy. Designed to provide a serene and transformative experience, TIEV Medspa offers a blend of medical expertise and a relaxing spa environment. With Advanced Education being at the forefront of everything we do, come invest in yourself and enjoy everything Southern California has to offer, including its stunning nearby beaches.
Role Description
This is a full-time, on-site role located in Costa Mesa, CA. The Patient Care Coordinator owns the front desk experience at TIEV — setting the tone for an exceptional patient journey from arrival to departure while leading day-to-day front office operations. This person takes full ownership of the front desk: managing inventory, supervising one Patient Care Associate, and serving as the key communication link between the front desk and the leadership team. We're looking for someone who treats the front desk like their own business — proactive, accountable, and a step ahead of what the practice and patients need.
Responsibilities
Serve as the lead point of contact at the front desk, owning the patient check-in/check-out process and overall front office flow
Mentor one Patient Care Associate, delegating tasks and ensuring consistent coverage and performance
Own front desk and retail inventory — tracking, ordering, and restocking to prevent shortages
Communicate regularly with the leadership team on front desk operations, patient feedback, and inventory needs
Ensure all patient forms, GFEs, and driver's licenses are current and up to date
Answer incoming calls and manage scheduling and booking of appointments
Coordinate patient follow-ups and future visit scheduling
Process payments and assist patients with questions regarding memberships, treatments, and existing appointments
Offer beverages upon patient arrival and maintain a clean, organized, and inviting space throughout the day
Support the broader team to ensure a seamless, elevated patient experience at every touchpoint
Qualifications
2+ years of aesthetic/medical spa experience preferred
2+ years of customer service, hospitality, front desk, or patient coordination experience required
Prior experience leading or supervising a small team is a plus
Strong interpersonal and relationship-building skills with a passion for delivering exceptional customer service
Excellent communication, organizational, and multitasking abilities
Comfortable owning inventory management and communicating operational needs to leadership
Ability to maintain professionalism and composure in a fast-paced environment
Comfortable discussing memberships, treatments, scheduling, and patient questions
Experience processing payments and handling administrative responsibilities
Detail-oriented with the ability to maintain accurate patient documentation and records
A positive attitude with the ability to work collaboratively, delegate effectively, and take initiative
Passion for self-care, wellness, and creating an elevated patient experience
Job Type: Full-time
Schedule
Monday–Friday: 8:30 AM–5:00 PM
Rotating Saturdays
Ability to Commute: Costa Mesa, CA (Required)
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
- Paid training
Application Question(s):
- Do you have at least 2+ years of experience in medical spa, aesthetics, dermatology, or plastic surgery setting?
Work Location: In person
