At Villa Rosa Veterinary Hospital, we believe exceptional veterinary medicine begins with an exceptional client experience. We are looking for a Customer Service Representative who is genuinely passionate about helping people and their pets while creating a warm, welcoming environment from the moment they walk through our doors.
This is much more than a front desk position. Our CSRs are the heart of the client experience and play an essential role in helping our hospital run smoothly each day.
Who We're Looking For
Our highest priority is finding someone with outstanding customer service skills. We are looking for an individual who naturally provides a level of hospitality comparable to the service standards of organizations like Disney or Chick-fil-A, someone who is consistently warm, professional, attentive, positive, and eager to exceed expectations.
Excellent written communication is equally important. The ideal candidate has exceptional grammar, spelling, and proofreading skills and communicates clearly and professionally through emails, text messages, and client records.
Veterinary experience is a plus but is not required. We are happy to teach the veterinary side. We're looking for someone who already excels at caring for people.
We're searching for someone who is interested in becoming a long-term member of our team and growing with our practice.
Responsibilities
- Welcome clients and patients with warmth, professionalism, and enthusiasm.
- Answer a high volume of phone calls while providing compassionate, efficient service.
- Schedule appointments and manage the daily appointment flow.
- Communicate with clients via phone, email, and text with excellent professionalism, grammar, and attention to detail.
- Serve as a liaison between veterinarians and clients by relaying information accurately and compassionately.
- Process payments and maintain accurate client and patient records.
- Assist with client education and follow-up communications.
- Maintain a clean, organized, and welcoming reception area and contribute to overall hospital cleanliness.
- Help keep the hospital running smoothly by supporting teammates wherever needed.
- Uphold Villa Rosa's high standards for hospitality, teamwork, and client care.
Qualifications Required
- Outstanding customer service skills with a genuine passion for helping others.
- Exceptional verbal and written communication skills, including excellent grammar, spelling, and professionalism.
- Friendly, positive, and compassionate personality.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm in a fast-paced environment.
- Dependable, punctual, and team-oriented.
- Comfortable learning new technology and computer systems.
- Strong ability to multi-task.
Preferred
- Previous experience in customer service, hospitality, healthcare, or veterinary medicine.
- Veterinary reception or veterinary assistant experience.
- Experience in a fast-paced, client-focused environment.
Growth Opportunities
While this position is primarily a Customer Service Representative role, employees who are interested in expanding their skills may have the opportunity to cross-train as a Veterinary Assistant over time.
Why Villa Rosa?
Villa Rosa Veterinary Hospital is a privately owned, veterinary practice dedicated to providing exceptional medical care alongside an outstanding client experience. We value kindness, teamwork, integrity, and continuous learning, and we're looking for someone who shares those values and wants to build a long-term career with us.
If you're someone who takes pride in making people feel genuinely cared for, communicates with excellence, and enjoys being part of a supportive team, we'd love to meet you.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Uniform allowance
Application Question(s):
- Do you have any schedule restrictions?
- What pay range and number of hours per week are you seeking?
Work Location: In person
