Under general supervision of the Information Technology Services Division (ITSD) Service Desk & Field Support Information Technology (IT) Supervisor II, the Service Desk Technician will serve as a member of the IT Service Desk and will provide technical and administrative support for the California State Lottery's (Lottery) end user computing devices and office productivity software. The duties for this position are focused in the Client Services domain; however, work may be assigned in other domains as needed.
This position requires a current Information Technology Associate exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.
This position is headquartered in Sacramento and is eligible for a hybrid telework schedule. Employees must be able to report to their assigned headquarters office as assigned. Travel expense to and from the assigned headquarters are the responsibility of the employee. Eligibility for telework requires the employee to reside in California per California Government Code Section 14200 which states: “telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.
When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery?
People are drawn to the Lottery because we:
• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint
May consider a Training & Development assignment.
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "
a. Schedule: This position supports the Lottery during normal business hours from 8:00 a.m. to 5:00 p.m. unless otherwise approved by the unit manager. May require occasional work after hours, on weekends, and on holidays.
b. Travel: Statewide overnight travel may be required.
c. Other: This position may be required to carry a Lottery issued cell phone. This position may be required to be reachable outside of normal business hours.
