Job Overview
We are seeking a proactive and detail-oriented Property Management Assistant // Director of First Impressions to join our small business team. This role is essential in supporting the daily operations of property management, ensuring smooth leasing processes, compliance with housing regulations, and excellent customer service. The ideal candidate will possess strong administrative skills, a passion for real estate, and the ability to manage multiple tasks efficiently. This paid position offers an exciting opportunity to grow within the property management industry and make a positive impact on residents and property owners alike.
As the first point of contact for tenants, owners, and visitors, you will help create a positive, professional, and approachable atmosphere every day. The ideal candidate thrives on taking initiative, demonstrates excellent communication and customer service skills, is dependable, able to multitask effectively, eager to learn, and takes a proactive approach to office responsibilities.
Responsibilities + Qualifications
- Manage tenant/owner inquiries via phone, email, and in person with professionalism and exceptional customer service skills
- Handle front desk operations, including scheduling appointments and managing calendars
- Support the team with day-to-day projects and tasks (responsibilities may evolve over time)
- Assist with property leasing activities, including scheduling tours, preparing lease documents, and upselling available units to prospective tenants
- Maintain accurate data entry in property management software such as Appfolio, including rent payments, lease agreements, and maintenance requests
- Demonstrate proficiency in Microsoft Office and Google Workspace to create documents, spreadsheets, ChatGBT, and presentations
- Support compliance with Fair Housing regulations, Landlord-Tenant Law, LIHTC (Low-Income Housing Tax Credit), Section 8 programs, and other legal requirements
- Coordinate property maintenance requests and facilities management tasks using Appfolio tools
- Prepare and organize legal administrative documents, contracts, filing systems, and tenant records while ensuring confidentiality
- Handle conflict management situations with diplomacy and negotiation skills to resolve tenant concerns effectively
- Strong customer service orientation with excellent phone etiquette and interpersonal skills
- No Prior experience in property management or real estate administrative roles is required but it is preferred
- Proficiency with property management software such as Appfolio is not required but is preferred
- Office experience including phone reception, data entry, filing, and general administrative support required
- Ability to manage conflict situations professionally while maintaining positive relationships with tenants and team members
Join our small business team!
We are looking for someone who thrives in a fast-paced, team-oriented environment. The ideal candidate takes initiative, communicates well, provides excellent customer service, is dependable, can multitask effectively, is eager to learn, and takes a proactive approach to daily office responsibilities.
Pay: $12.00 - $15.00 per hour
Benefits:
Application Question(s):
- Why are you interested in a Property Management Role?
- Do you have reliable transportation?
- Is your residence in the Clarksville area permanent?
- Do you require employee benefits ( IE: medical insurance, PTO, etc. )
Education:
- High school or equivalent (Required)
License/Certification:
- Real Estate License (Required)
Location:
- Clarksville, TN 37040 (Preferred)
Ability to Commute:
- Clarksville, TN 37040 (Required)
Work Location: In person
