As a Reservationist for Layton Classic Fun Center, you will play a vital role in providing exceptional customer service and ensuring a smooth and enjoyable experience for our guests. Your primary responsibility will be setting up and managing reservations within the facility. This position requires excellent organizational skills, effective communication, and a friendly demeanor.
Our work environment includes:
- Flexible working hours
- Relaxed atmosphere
- Safe work environment
- Casual work attire
- Company perks
- Growth opportunities
- Lively atmosphere
- On-the-job training
Key Responsibilities:
1. Reservation Management:
- Receive and manage incoming reservation inquiries via phone, email, or in-person.
- Provide accurate information about available activities, pricing, and scheduling options.
- Assist guests in selecting appropriate activities based on their preferences and needs.
- Efficiently book and confirm reservations, ensuring all necessary details are accurately recorded.
- Coordinate with other departments to ensure seamless scheduling and availability.
2. Customer Service:
- Greet and engage with guests in a friendly and professional manner.
- Address inquiries, concerns, and complaints promptly and courteously.
- Provide information about the fun center's services, facilities, and policies.
- Offer assistance and recommendations to enhance the guest experience.
- Strive to create a positive and welcoming atmosphere for all visitors.
3. Administrative Tasks:
- Maintain accurate records of reservations, cancellations, and modifications.
- Process payments and issue receipts for reservations.
- Assist with data entry, updating customer information, and generating reports.
- Collaborate with the team to ensure timely and effective communication.
4. Facility Coordination:
- Collaborate with other departments to ensure the availability of facilities for scheduled activities.
- Coordinate with the maintenance team to report any equipment malfunctions or issues.
- Communicate special requests, group bookings, and event details to the relevant staff.
- Ensure all necessary supplies and resources are available for scheduled activities.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role is preferred.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficient in using reservation software or booking systems.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work evenings, weekends, and holidays.
Physical Requirements:
- Ability to stand, walk, and climb stairs for extended periods.
- Ability to lift and carry up to 50 pounds.
Here’s what current employees have to say:
- I like it because of the people, my coworkers make work so fun, and the managers are honestly really goofy and make it fun too.
- I love working at Classic because all the managers are so fun and welcoming, they can joke around and still make sure we get things done. All the other employees are so upbeat and happy to see each other and me even if we’re all tired and ready to clock out. The work environment at Classic is just so welcoming and easy to be in. :)
- I love working at Classic because of the friendly managers, flexible scheduling and the fun, upbeat atmosphere.
- It is a very fun job and has a lot of flexible hours. I love that I get to go to work and really enjoy my time there even if it gets busy.
- The work environment maintains an impressive equilibrium of professional and playful atmosphere. Making the job a place to learn and grow a good work ethic and have fun. Classic has made me a hard worker even when I don't feel like I am working at all.
- The people working there are super sweet and dependable. There’s so much stuff to work in and it’s not all a repeat. The managers are all very nice and understanding.
Job Type: Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
