About the Role
Our IT Technicians are the face of the company. You'll be in front of clients most of the day, and you'll own their problems from the first phone call to the moment they're back to work. We're a small shop, which means you'll touch everything — workstations, servers, networks, cloud tenants, backups — instead of being stuck on one narrow tier.
We care more about getting it right than getting it fast. If you're the kind of person who double-checks the backup actually restores, you'll fit here.
We're open on experience level. If you've got years of field time, we want to hear from you. If you're early in your career but genuinely curious and good with people, we'll train you.
Tools you'll work in daily: ConnectWise, Kaseya, Miradore for mobile device management, and MSP360 with Backblaze for backup. Prior experience with these is a plus, not a requirement — if you've used comparable platforms, you'll pick ours up quickly.
What You'll Do
- Diagnose and resolve hardware, software, and network issues — onsite, by phone, and remotely
- Set up and configure new systems, including data migrations from old machines
- Administer Microsoft 365 and Google Workspace tenants: users, licensing, mail flow, SharePoint/OneDrive and Google Drive, MFA and conditional access
- Install and maintain servers, both physical and virtual
- Configure and troubleshoot firewalls, switches, access points, and business Wi-Fi
- Set up, monitor, and test backup and disaster recovery solutions
- Respond to security incidents — malware removal, phishing cleanup, account compromise recovery
- Install and troubleshoot printers, scanners, VoIP phones, and other peripherals
- Enroll and manage mobile devices through our MDM platform
- Manage domains, DNS, email routing, and hosting
- Build and maintain client websites — design updates, CMS administration, content changes, plugin and security patching, SSL and uptime
- Work vendor support and warranty cases through to resolution
- Document your work clearly in our ticketing system so the next tech isn't guessing
- Explain technical problems to non-technical people without making them feel stupid
- Prepare and deliver field tickets and invoices; coordinate scheduling with dispatch
AI at Silverwulf
We use AI tools daily and we're still figuring out where they help most. You don't need any AI experience to apply — but you do need to be comfortable using these tools and open about what's working and what isn't.
What that looks like day to day: using AI to research unfamiliar error codes and vendor documentation, draft client-facing explanations, work through scripts, and speed up documentation. What it doesn't look like: pasting client data into a chatbot or taking an AI's answer at face value. You verify before it goes to a client. The judgment stays yours.
If you've got ideas about where AI could take work off our plates, we want to hear them. This is an area where a new hire can shape how the company operates.
Required Skills
- Solid working knowledge of Windows 10/11 and Microsoft 365 / Office applications
- Working familiarity with Google Workspace — Gmail, Drive, and admin console basics
- TCP/IP fundamentals, DHCP, DNS, VLANs, routers, switches, and wireless access points
- Comfortable with all facets of PC and laptop hardware — drives, memory, peripherals, imaging
- Email configuration and troubleshooting across Outlook, Gmail, and mobile clients
- Comfortable administering a CMS-based website — content updates, plugin and theme updates, DNS and SSL
- Malware identification and removal
- Clear written and verbal communication — you'll be emailing clients and writing tickets
- Valid driver's license, reliable personal vehicle, and proof of insurance
- Willingness to submit to a background check
Nice to Have
- Windows Server, Active Directory, and Entra ID
- Structured cabling: running, terminating, toning, and tracing
- Website design — HTML/CSS, WordPress theming, or page-builder experience
- macOS, iOS, and Android support experience
- Virtualization (Hyper-V, VMware, Proxmox)
- Firewall management (SonicWall, Fortinet, or similar)
- Ubiquiti and other business-class network gear
- VoIP systems
- RMM/PSA platform experience — ConnectWise, Kaseya, Datto, NinjaOne, or similar
- Backup and DR platforms
- Scripting: PowerShell, Bash, or Python
- Accounting software support — QuickBooks, Sage
- CompTIA A+, Network+, Security+, or Microsoft certifications
Compensation & Benefits
- $38,000 – $46,000 per year, depending on experience
- Quarterly profit sharing
- Paid time off
- Travel stipend (requires proof of valid insurance)
- Room to grow — we're small, and the person in this seat has real influence over how we work
A note on benefits: we don't offer health insurance at this time. We'd rather tell you that up front than waste your time. Our comp is cash-forward by design — the base and the profit sharing are where the money goes.
Schedule: Monday–Thursday 8:00–4:30, Friday 8:00–4:00
Education: High school diploma or equivalent
Work Location: On the road, based out of Broussard, LA
Pay: $38,000.00 - $46,000.00 per year
Benefits:
Work Location: In person
