About The Law Firm of Randall & Johnson
The Law Firm of Randall & Johnson is a specialized law firm serving clients with California legal needs with its roots in Southern California. With a presence in California and Utah, we provide employment relief and focused criminal law representation with quality client support and service.
We are advocates for the less fortunate and disadvantaged.
As a founder and owner-run business, we strive to make the workplace a friendly and supportive environment where you enjoy working with your co-workers and serving our clients.
We are also a diverse and adaptable group of professionals who value self-starters, problem-solvers, and time-savers and who leverage technology to better support and serve our clients across the state of California and throughout the United States.
About the Position: Case Manager Team Lead
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Job: Case Manager Team Lead
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Schedule: Monday to Friday
Location: Hybrid, 3 days in office in Utah County.
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The Case Manager Team Lead will be responsible for the following:
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Taking the lead on client management and making sure that our clients' cases are handled with the utmost care from the beginning to the end of the case lifecycle
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Always know what tasks need to be completed by the Case Management team and assign tasks to members of the team
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Communicate with attorneys regularly about the status of our cases.
- Take responsibility for the status of cases. Problem solve without making excuses.
- Lead a team of Case Managers
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Speak with clients, court clerks, and government employees on the phone and via email
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Obtain case updates from the Court on client cases and draft messages to inform client when the update is obtained
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Copiously document updates in respective Client files
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Be flexible and able to assist the team with additional services as needed
Benefits
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Sick leave
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Paid time off
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Paid holidays
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Retirement plan with employer matching at Guideline (a top notch 401K provider)
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Cost reimbursements
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Work from home
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Health/Dental/Vision insurance plans depending on hours worked with competitive employer contributions
Required Qualifications:
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Bachelor's degree and/or Paralegal Certificate, or currently enrolled seeking a Bachelor's degree.
- Desire to help people move forward from their pasts
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3-10 years of experience in a fast-paced position which requires managing multiple tasks and providing polished writing products preferred.
Required Skills:
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Strong computer and internet skills including knowledge of Word, Excel, Outlook, Zoom, and a CRM (please list the one you are familiar with)
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Affable disposition who enjoys team camaraderie.
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Self-starter, ability to prioritize, stay on task, and work independently.
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A problem solver who strives to reduce the workload on others by finishing tasks without leaving loose ends.
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Goal-oriented and efficient, while remaining thorough and accurate.
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Ability to manage large workloads, and keep deadlines
Necessary Equipment:
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Own functioning computer and daily access to stable high speed internet
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Valid driver’s license and vehicle
When applying, please provide the following:
Required:
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Cover letter
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Resume
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References
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Writing sample(s), such as a motion, essay, blog post, or article
Recommended:
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School transcripts
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Letters of recommendation
